FlavorCloud – AI Cross‑Border

After an initial worrying experience - the team realised we were struggling and Ryan and Calli couldn't have been more helpful in solving it. Feel much better about the app now!

Had a few issues and Ryan and Calli helped us work through them. They really do seem keen to make sure it's a good experience.

FlavorCloud has made a huge difference in the shipping experience for our international customers. On top of that, Keali and team provide the best customer support... they are hands on, professional and eager to help with any issues or questions. They are truly a dream to partner with. Highly recommend.

Seriously good service! And I am talking both the actual shipping solutions, and the customer service, attention to detail, care and support from the Flavorcloud team. Since we onboarded almost a year ago, I've been able to direct every single question to a single person, Ryan. They don't hand you off to some overseas support-line with two days response time or ask you to talk to a chatbot. Ryan genuinely answers any questions or concern we might have usually within minutes. A few hours, max. Not days or weeks.

And they take our very specific questions and problems we run into seriously. This says a lot about the actual company, that they let customer support issues reach all the way to the top, and the developers.

Just today I found some functionality we would find useful in our company, I let Ryan know, he spoke to the CEO, and the development is now in the pipeline.

We would not trust anyone other than the Flavorcloud team with us-based international shipping.

We’ve had a great experience with FlavorCloud. It has made international shipping so much easier. Customer service tickets have gone down, pricing is clearer for our customers, and the support team is very responsive. Our account rep Ryan is especially fantastic. He’s a true partner, always bringing smart ideas and strategies to help boost conversions. He’s proactive, helpful, and always focused on driving results. We're very happy we made the switch.

Jenn at FlavorCloud has provided the most exceptional service I've experienced in years. The onboarding process is phenomenal and she is very proactive in following up on back end set up.

FLAVORCLOUD IS THE BEST!! They've helped me seamlessly grow my international business and reach new customers. The onboarding process took way less time than I thought, and it went smoothly. Ryan in particular gave us the best guidance - he was thorough, patient, and really understood our needs given the stage of our business. He made sure that we understood all of the logistics, pricing, interfaces and that Flavorcloud would be able to execute what we needed from an international shipping partner. Ryan's ongoing support has also been amazing - with prompt responses to our questions, and getting on calls to help us figure out any issues we're having. Such a valuable e-comm partner

Flavorcloud has been a game changer for how we handle our international shipments. Onboarding with Keali was a breeze and she has been nothing short of amazing in helping us with any queries we've had. Very excited to see how FC evolves and grows our business.

FlavorCloud and our rep, Keali Collier have been absolute LIFE SAVERS! As a small but rapidly growing business with customers world-wide desiring our products, we went from wasting hours and hours trying to get International orders to our customers, to a seamless buying experience. We were on the verge of no longer offering international shipping when we decided to give FlavorCloud a try. Keali has been our international "shipping angel" since day one when she called me back after I left a message at FlavorCloud headquarters. I highly recommend FlavorCloud if you too are pulling your hair out trying to serve your international customers! :D

FlavorCloud as an international shipping app is perfect for our e-commerce needs, accurately including duties and taxes for customers worldwide. What impressed me most was the phenomenal customer support - Keali was incredibly helpful, patient, and knowledgeable throughout our entire setup process. Her exceptional service paired with this powerful tool has made international shipping hassle-free for our business. Highly recommended!