Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable emails, and valuable customer engagement metrics. It's particularly useful for sending review requests, abandoned checkout reminders, and marketing opt-in emails. The customer service is prompt and helpful, and the pricing is fair with a free plan for small businesses. Merchants report increased sales due to effective cart recovery and automation features. The ability to send follow-up emails based on specific conditions is highly valued. Some suggest improvements such as better visibility on scheduled emails and more attractive templates.

October 1, 2023

Ich habe Dank dieser App viele Kunden wieder zurückgewinnen können OHNE dafür zu bezahlen (!) Die E-Mails sind leicht zu bearbeiten, auch ohne großartige html Kenntnisse. Bin froh diese App gefunden zu haben und möchte auch nicht mehr darauf verzichten.

Black Roses Playing Cards
Over 3 years using the app
September 27, 2023

Great app, easy to use and nice template to use!

SIRÈNE Malaysia
About 1 hour using the app
February 13, 2023

I'm super grateful that this app makes it easy for me to deliver digital product info to our customers via branded emails.

The ability to customize each email based on design and the details for who, when, where, tags, products, sales channels, and more is incredibly helpful.

I also appreciate being able to view email history, as well as the opens and clicks.

Michael has been wonderful at responding to my questions and requests, helping me to set it up so that it meets my exact needs.

We are currently only using it to deliver emails when a customer places a purchase, yet there is so much more functionality to explore. I'm excited to expand into using the abandoned checkout emails, review request emails, and marketing opt-in email options too!

I definitely recommend trying this app for your store ☺️

Kelsey Corey - My Friend Breath

My Friend Breath
3 months using the app
March 3, 2023

Great! It's a first App that I'll use for email marketing. So far so good, with experience till now I would recommend it to others.

24 days using the app
June 14, 2023

wonderful app, easy to use..................................................................................

Favor Graphics
2 months using the app
April 18, 2023

Easy setup and good platform.

United Kingdom
11 days using the app
March 19, 2023

Great App so far very easy to install, I'm very hopeful that the app will help my store gain more customers

Velin Fashion
United States
About 1 hour using the app
March 1, 2016

Great service from a great app. I was spending heaps of time emailing customers individually after specific product purchases, now Follow Up has saved me time and guaranteed a seamless customer experience. Great work, guys!

The Salty Fox
Almost 8 years using the app
March 9, 2016

Very helpful staff. Konstantin was helpful with every question and managed to fixed any problems I had. Great app, would recommend.

Tardisk Com
United States
Almost 7 years using the app
June 8, 2015

super easy to use, easy to set up, and works perfectly! one of the top apps in the app store!!

United States
Over 5 years using the app