Reviews (190)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and customer engagement, highlighting its effective abandoned cart recovery and product review solicitation features. They value the customizable email templates, email scheduling, and performance tracking, which aid in targeted communication. The app is noted for its user-friendly interface and responsive customer support, including direct interactions with the CEO, leading to quick issue resolution and improved customer retention and conversion rates.
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Love the app, keeps on bringing people back to my store to grab that product they actually want
Seems like it could work very well. I am excited at the long list of features and functionality.
It is ease to use and have a few good features! It is just taking some long to active the automated emails.
Great Product, we have seen sale increase because of its use. I would like some more control over if and when emails are sent vs setting the time after an order is created. Give it a try!
Follow up email app is very beneficial for our website. We were looking for an automatic way to ask our customers for their reviews of recent purchase. About sending these emails, it is very good at it, but now we did not get any respond from our customer. After couple times, we will be looking for formatting email template. I hope it will work. Application is very helpful and easy to use.
Update: At the 39 a month option you get a lot of emails; and I have recovered some carts; its just there is WAY cheaper options. I left on good terms, just would like to have seen a cheaper option that made sense.
Would be much better...with coupon generator - DONE! They added it, so now the app is 100% complete. I dont see how else they could improve the app since it has it now
This isnt a bad set up, however one of the biggest flaws is that there is no way to use generated coupons. Now I see this as a problem because we all know that shopify apps use generated dynamic coupons are king. This only uses static. Something like product reviews did it so you can change it and add them as you see fit. This is a dead end in that department.
This is a good app although I haven't had it long enough to asses it's impact on sales. One star is lost as the images in the abanded cart email are blurry and I don't know why. The text is also bright green and I have been unable to figure out how to change it. Otherwise, very promising features and I look forward to running it longer to see how it impacts the bottom line.
Follow-up email has been the best automatic email app we've used for Shopify. It is highly versatile and allows for many options and filters when setting up. The only thing I would say is not great is that there is little visibility on which emails are scheduled to be sent which makes it hard to understand if it is working well before the emails are actually sent. Other than that, great app.
It does the job although I would like the option and making outgoing emails a bit prettier.
Great app! Has been very effective on a number of fronts - abandon cart recovery, product reviews especially. It has given us the ability to send attractive emails to our clients and automate many of the functions in one app.