Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable emails, and valuable customer engagement metrics. It's particularly useful for sending review requests, abandoned checkout reminders, and marketing opt-in emails. The customer service is prompt and helpful, and the pricing is fair with a free plan for small businesses. Merchants report increased sales due to effective cart recovery and automation features. The ability to send follow-up emails based on specific conditions is highly valued. Some suggest improvements such as better visibility on scheduled emails and more attractive templates.

September 24, 2017

Great idea , could not get it to display the dashboard with providing access to my shopify web page to someone from Belarus.

Reliable Chimes 2
United States
4 days using the app
March 18, 2020

Looks great, I have a french site. so all ready to use emails have to be edited.
App allow to edit but it's look like I need to understand coding. Witch I refuse to learn. Send a request to support; No answer after a day. Decided to uninstall the app; Disappointed

2 days using the app
Klax Holdings LLC replied March 20, 2020

Thanks for sharing the feedback. We have been traveling and, unfortunately, we encountered a lot of difficulty due to the coronavirus situation. So, we have not been able to reply to inquiries as fast we like. We are working an email editor but don't have that yet. We made sure that was included in our app description so merchants know when they install our app. Thanks for letting us know that's important to you and for trying out our app.