Reviews (190)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools, especially for recovering abandoned carts and boosting sales through follow-up emails and review requests. It features customizable email campaigns, scheduling, and condition-based sending. The user-friendly interface and responsive support team enhance its reliability in automating email campaigns. Continuous updates based on merchant feedback keep it valuable for customer engagement and retention.

March 18, 2021

I used this app to send a really nice personal thank you email to first-time customers. It was SO easy to set up!

atico beauty
Australia
9 months using the app
May 26, 2016

Excellent app - intuitive to use, easy to setup. Good job. (Make sure you edit all the templates and write your own as they default ones are poorly written.)

Pressurewasherking
United Kingdom
9 months using the app
February 24, 2016

Really great app, was paying a company to manage this before and this is a much better application and easy to use. I highly recommend using the html edits and enhancing the emails even further.

The Gym Shack
Singapore
9 months using the app
Edited April 5, 2016

Love this app. Easy to configure and setup.
Great for startups because app has no fees. I wish every app would have pricing plans depending on number of sales or customers or visits.

Elvistudio Photography
Estonia
9 months using the app
April 5, 2020

super easy and user friendly. All the hard work is taken care of for you. the templates are already created, I'm so happy to have found this app

Loose Leaves SD
United States
9 months using the app
Klax Holdings LLC replied April 8, 2020

Glad to hear things are going well!

November 19, 2015

Great app.. Sends out emails on time and you can also custom tailor them to your store.

Twinsister26
United States
8 months using the app
January 2, 2021

Highly recommended. I needed this app for sending out review requests retroactively and it turned out to be a perfect tool for that purpose. There was a minor issue regarding my quota and when I sent them a message, the CEO, Michael responded me personally in a short time despite holiday, he was extremely helpful and EVEN extended my quota until they work things out. How GENEROUS is that? So I'd definitely recommend this app, 5/5! :)

Rimóczi Zsófi
Hungary
8 months using the app
June 3, 2021

Great tools to use to follow up! Love love love it! If you need someone to do all follow up techniques this is it!

Laced Luxuries LLC
United States
8 months using the app
May 1, 2020

Very good and easy to use. It helped me send multiple emails to customers which boost my sales. Recommend

TwoLittleCubs
Australia
8 months using the app
June 2, 2015

Follow Up Email is just what I was looking for! Simple easy to use, makes keeping in touch with customers a snap. I love all the different action events that you can set it for: Abandoned checkout, First order and Last customer activity to name a few favorites. Would defiantly recommend this to anyone who wants a sure fire way to simplify their customer relations.

Crazy Critters
United States
8 months using the app