Reviews (190)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools, especially for recovering abandoned carts and boosting sales through follow-up emails and review requests. It features customizable email campaigns, scheduling, and condition-based sending. The user-friendly interface and responsive support team enhance its reliability in automating email campaigns. Continuous updates based on merchant feedback keep it valuable for customer engagement and retention.

June 8, 2016

This app has helped me recover many carts that were left at check out. The 20 mins reminder is a great idea. By being able to offer an discount on a 2 day reminder email has really been beneficial to my business.

Homeenergy
United States
Over 4 years using the app
September 15, 2015

I recently began using Follow Up app to send requests out to customers for reviews. It has definitely encouraged more customer reviews and I am very happy with that and the app itself. It was easy to use.

Shopping For A Change 4
United States
About 4 years using the app
November 17, 2020

really like it . really like it . really like it . really like it . really like it . really like it . really like it . really like it . really like it . really like it .

Incarnate nutrition
United States
Almost 4 years using the app
December 18, 2015

Great addition to our ecommerce experience. Follow Up Emails keep our customers engaged, we've had some very positive feedback from our customers since setting up this app.

Wild Zora
United States
Over 3 years using the app
September 4, 2021

5 stars. No complaints. It does what is advertised, and is pretty affordable. [filler for word limit]

Canada Ant Colony
Canada
Over 3 years using the app
October 1, 2023

Ich habe Dank dieser App viele Kunden wieder zurückgewinnen können OHNE dafür zu bezahlen (!) Die E-Mails sind leicht zu bearbeiten, auch ohne großartige html Kenntnisse. Bin froh diese App gefunden zu haben und möchte auch nicht mehr darauf verzichten.

Black Roses Playing Cards
Germany
Over 3 years using the app
May 17, 2016

Love this app! So glad it exists, works perfectly for my business!

Sarasota Integrative Health
United States
Over 3 years using the app
May 5, 2017

Super easy to use. Lets me know my customers are receiving communications that are pertinent to them without me having to worry about anything!

Morph Clothing Shop
United States
Over 3 years using the app
November 30, 2015

Very easy to configure the emails we required and I'm sure they will assist in retaining Customers while monitoring their satisfaction levels...

The free plan suits our business for now but would be happy to upgrade if demand warrants it...

Vivienhaley
Australia
Over 3 years using the app
May 23, 2020

Been good so far under the free version. We already racking up the emails. I like the automatic scheduling!

Healthstone Glass
United States
Over 3 years using the app