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I sent an email requesting support for a change, and within a minute, Janice Dixon had completed it and even emailed me with additional recommendations. Fantastic support team! The app itself is also really cool I’ve used it for years.
Thanks so much for the kind feedback! We're always happy to help with changes big or small and take care to review your current app settings and look for opportunities to improve your results from Fomo even more. All the best! Janice
Easy customer support, setup, and definitely top of the line!
Made over 6k in my first 3 weeks alone! Totally worth it!
Thank you for your review! We are happy that you love Fomo as much as we do!
The most unethical app experience we've ever had. Even after cancelling our subscription and disabling the service, they continued to charge us without consent. When we raised the issue, their support team was dismissive and unhelpful, insisting we hadn’t “properly” followed the cancellation process.
If a customer has clearly cancelled, continuing to charge them is unacceptable. Extremely disappointing and unprofessional.
Thank you for taking the time to share your feedback with us.
I understand your frustration, and I want to clarify our subscription and uninstall options.
Fomo uses a subscription-based pricing model where your subscription fee gives you a set number of notifications each month. Disabling notifications in your store doesn't automatically cancel the subscription or pause billing.
To cancel your subscription you need to uninstall the app from Shopify. It is true that to downgrade to the Free plan you do need to contact our support team who will do that manually for subscribers.
I recognize this may not be as clear as it could be. We appreciate you bringing this to our attention.
I'm glad our support team was able to assist you via email and provide some credit for the charges. We genuinely want to make this right and ensure you have a positive experience.
We take all feedback seriously as it helps us improve both our app and our communication with users.
Very overpriced. The way they price you is as if they are the ones bringing traffic. this app was not made for small business- but rather very very large companies that is willing to pay. Everyday they want you to upgrade. There are free apps doing the same thing! I miss pretty sales pop up!!!! i deleted the app and would never ever recommend. its a scam.
Hello Trudy-Ann. It's a disappointment to read your review of our app. I understand that it can be frustrating to exceed the notification limit on your plan and have Fomo disabled - and of course we send a reminder if that is about to happen! Our goal here at Fomo is for our app to generate at least as much revenue from click throughs as the app costs. I disagree that our app is overpriced for the value and features it offers. It is certainly not a scam. I understand there is a wide choice in apps in the app store and you need to choose the one that is best suited to your own business and budget. Janice from Fomo
We like this app and how it displays the widgets, which help us with conversions. Also, the support team is very hands-on, and they were on top of any issues I had. Thank you!
Thanks for the great feedback! We are glad you're enjoying using Fomo in your store!
Highly recommend on all websites! Have noticed an uptake in CTA and orders on my website. I love the customisation on the notifications and great customer service. I had a question and got a response promptly to help!
Thanks for such kind words and taking the time for the review! we are glad you love Fomo as much as we do. Happy to help!
FOMO is an outstanding app providing real-time social proof. The installation process was seamless, taking just a few minutes. It’s incredibly easy to use. The support team is responsive and efficient, resolving any issues promptly. Highly recommend FOMO for anyone looking to build trust and increase sales effortlessly!
Thanks for such kind words and taking the time for the review! we are glad you love Fomo as much as we do. Happy to help anytime.
The app functions great and the chat support is excellent. The settings let you control how much you spend each month. The app configuration options are well thought out. I would like a more definite way of knowing which interactions motivated sales, such as random A/B testing. While the app can accommodate third-party A/B testing, it doesn't include the feature. Overall a high-quality app.
Thanks for the fabulous feedback! We're glad you enjoy using Fomo and we'll take your suggestions into consideration for future updates.
Please chat in anytime! We're always happy to help.
We chose a free plan as we think the quota is enough. Then we found out we have been charged 189USD, 149USD,89USD for a couple of times. We then checked further and found this "Smart" FOMO serectly "upgraded" our plan (more expensive one). They set an option (in a very hidden place) saying: Auto Upgrade Plan enable. Obviously we didnt know we have to "disable" it, and thats why they leave it" enable" and automatically upgraded our plan.
I doubt is is a scam, because we don't have that great traffic for the past few months, and they said it showed x amount of notification so charge us more (they said we have 30k notification which we don't believe it)
Now this FOMO app chardge us around 1000USD and we barely have any sales.
AVOID FOMO!
Hello - thank you for taking the time to share your experience with Fomo, even though it was not a positive one.
I want to assure you that the traffic and impression numbers you see on Fomo are accurate.
In response to users who would reach out to support when notifications stopped appearing when they were over their plan limit,mwe introduced the Automatic Upgrade feature. When the automatic upgrade takes place, the higher plan tier is pro-rated for the time remaining in the billing period.
I am happy to see that you do have sales conversions from Fomo notifications. I am sorry you were disappointed with our billing model.
Wishing you all the best with your store and it's beautiful jewellery.
