Reviews (1,880)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease in creating and customizing forms, noting its user-friendly interface that requires no extensive web development skills. They appreciate its flexibility, robust customization options, and smooth integration with Shopify and various email services. The ability to export and import forms is also highlighted as a key feature. Customer support, particularly from a team member named Emma, is praised for being responsive and effective in resolving issues quickly.

September 10, 2024

This form builder is incredibly simple and easy to set up on your website, even without prior web knowledge. It's user-friendly and serves its purpose well. The customer care, especially Emma, is quick and reliable when it comes to resolving any issues.

The only recommendation I would make is to regularly check the forms and ensure that emails are being received, especially if they’re set to forward to an admin or catchall email address. Occasionally, the form may disconnect due to unforeseen and minor technical issues. However, the support team is always prompt in addressing and fixing these problems.

TCG TOYS
Canada
Almost 3 years using the app
October 28, 2024

Works really well to get customers into the right email inbox and so much more.

We were able to build many different types of forms all with different elements which has helped us reduce the number of back and forward email threads.

Also Emma was also very helpful when we needed some help with a more technical form build!

Thanks again!

Vintage Football Shirts
United Kingdom
4 months using the app
October 23, 2024

I had an issue, that the contact form wasn't working properly so I asked for help, and their response was quick. They could fix that in couple days, which was great. it was good customer experience.
thank you!

店舗家具本舗
Japan
Almost 3 years using the app
October 7, 2024

I've been using this form builder for my website, and it’s incredibly easy to set up, even without prior web knowledge. It integrates seamlessly with my theme and works perfectly. I had an issue with one of the forms, but Emma from customer support quickly provided a solution and got everything back on track. Highly recommend this app for anyone needing a simple and reliable form solution.

Collection Design Eu
Netherlands
9 months using the app
September 23, 2024

We have been using the Contact Form Builder for a couple of years now and haven't had any problems with it until just recently.....Emma and the rest of the team were very responsive and troubleshooted the issues we were having with some of our forms in a very timely manner. An absolute pleasure to deal with.

Funny Bones Inc.
Canada
Over 3 years using the app
October 10, 2024

PCFB Has honestly been incredible for us as a store creating forms. The customer service is stellar and they will even help with custom requests like coding a form into a banner.

Sarah from the CS team was super helpful and friendly and absolutely needs a hefty pay rise!

ZONE3
United Kingdom
Over 1 year using the app
August 22, 2024

I have nothing but great things to say about this app, its simple and integrates well with my themes. I ran into a problem with my SMTP server not working and customer service rep Emma, quickly provided me with solutions and got me on the right track. Highly recommend this app for all your form needs!!

Signs By Depew
United States
About 1 year using the app
September 17, 2024

Although we faced some issues receiving internal notifications several times, Emma at Globo support was always quick to respond and patient with our enquiries.

We also use a few other Globo apps and are always very satisfied with their support response!

Plain Vanilla Online
Singapore
About 3 years using the app
September 10, 2024

I had a fantastic experience with the support team, especially Emma, who was incredibly helpful and responsive. She attended to my query promptly and ensured that all my concerns were addressed in no time. Her professionalism and attention to detail made the entire process smooth and stress-free. Highly recommend both the app and their excellent customer service!

Orms Direct
South Africa
Over 1 year using the app
October 13, 2024

Easy to set up and use, requested support and they were prompt to respond, Emma helped with adjusting our theme style to make one of my forms fit, look forward to using it more and hopefully improving customer experience. Thanks again!

Apex Custom Apparel
Australia
3 months using the app