Fraud Filter , 208 reviews

Overall rating
2.3
Counts per rating level
  • 31% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 45% of ratings are 1 stars
July 9, 2021

Simple and efficient. Just what we needed to prevent fraud COD orders. IMHO it should come as standard with every shopify install. Thx.

Molto Amore Co.
Spain
About 1 hour using the app
July 23, 2020

It didn't make a lot of sense that they built something where you need to create specific rules for events that you don't know will happen. Had the app for 2 min and quickly removed it. I do not recommend this app.

I also don't review as much unless I feel it is necessary and wish I would have saw this comment before downloading.

FOUR ELEVEN
United States
11 minutes using the app
Shopify replied September 23, 2020

Thank you for taking the time to reach out regarding your experience. I'll share your thoughts and feedback with our team directly for further review. Cheers! - Rae, Shopify Support

March 18, 2021

I have a question. This app is installed and configure some fraud rules in my store. But if some Fraudulent orders still are created, how does this responsibility identify? which side will pay for these users, Shopify or merchant.

HQ Test Store
United States
14 minutes using the app
Shopify replied March 31, 2021

We appreciate your five-star review and the question you have asked, so thank you for taking the time to reach out to us.

Shopify does not cover any associated fees a merchant may pay due to chargebacks, which are a potential consequences of fraudulent orders. We do however offer apps such as Fraud Filter to help prevent them, along with other tools such as Fraud Protect (https://bit.ly/3dmiG8L) and our in-built fraud analysis program: https://bit.ly/3m6THdP.

We also offer advice and guidance on how to prevent chargebacks and how to manage them if one is received, which can be found on our Help Center here: https://bit.ly/2PoUYkf. -Victor, Shopify Support

July 9, 2022

Doesn't seem to work. I am trying a block a specific customer from buying any products or contacting me via my store contact form (the person keeps harassing me with offensive messages) but regardless of what rule I create it makes no difference. Really disappointed. Any help making that work?

THE CASEMAKER
United States
6 minutes using the app
Shopify replied July 30, 2022

Thank you for reaching out and bringing this to our attention. While Fraud Filter doesn't prevent customers from messaging you, you can block them from checking out on your store. If you'd like to block someone from contacting you, then you can block their email through the inbox from your email provider.

That being said, to block customers from checking out, you can block them using their email or IP address. If you'd like to learn more about Fraud Filter, then please take a look at our guide here: https://bit.ly/3hEwLSg.

If you need further assistance with setting up Fraud Filter rules, then we'd be happy to assist you through live chat, callback, or email. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support

February 28, 2019

After install, none of the fields are editable so I'm unable to create a filter or use the app in any way. What gives?

LOCKNLUBE
United States
4 minutes using the app
October 8, 2016

Over complicated and I simply do not understand all the rules and what they mean. I just want something to easily install and let technology do all the hard work.

Online Melon
United Kingdom
4 minutes using the app
November 20, 2021

This is silly. It can't actually block a transaction based on the rules - it only cancels the order after the transaction already occurs. As everyone states in the reviews, that leave us - your merchants - having to cover the transaction fees for/on the reversal. Why can't this simply block the transaction, based on the rule - before the transaction occurs, so that the merchant doesn't incur expenses?

GlindaWand
Australia
4 minutes using the app
Shopify replied November 22, 2021

Thank you for getting in touch and for writing your review, and I can appreciate your frustration over the limitations of the Fraud Filter app in terms of preventing high risk or fraudulent orders from being placed at all.

The app will cancel or flag an order if it meets the criteria you've set once the order has been placed, but I can see why you'd prefer a solution that stops the customer from placing an order. I will be sure to pass your feedback onto our app development team for their consideration. -Victor, Shopify Support

July 8, 2020

The app is a piece of shit. I really wanted Shopify Fraud Protect apparently I am not eligible even tho I am located in us and use Shopify payments. Like wtf.

Harford Road Liquors
United States
3 minutes using the app
Shopify replied September 22, 2020

Hi, there. Thanks for taking the time to provide your feedback here, and I'm sorry to hear that you haven't had a positive experience with the app. I can definitely understand your frustration with not being eligible for Fraud Protect, and there could be a number of reasons for that. We are working hard to bring Fraud Protect to more stores in the USA.

In the meantime, feel free to reach out to our support any time if you have questions about this app: https://help.shopify.com/en/questions. You may also be interested in trying other fraud prevention apps, such as Fraud Killer: https://bit.ly/3kJofAp. Cheers. - Brie, Shopify Support

December 18, 2020

Ultimately the app is not useful because of the rule sets it uses. Would be nice if could use the Shopify fraud detection system to automatically cancel orders and send a message.

Wayfarer Creations
United States
3 minutes using the app
Shopify replied December 22, 2020

Hi, there. Thanks for taking the time to provide your feedback here, and I'm sorry to hear that you haven't found the app to be useful for the business. I'll be reaching out to you to follow up so we can collect some rule sets and provide them to our development team. - Oliver, Shopify Support

September 9, 2020

It literally doesn't open, so it doesn't work. It sounds like it could have been useful but it most certainly has no use.

The Fluffy Pillow Company
United Kingdom
3 minutes using the app
Shopify replied September 23, 2020

Hi, there! We don't seem to be experiencing any issues with the app opening, so this is most likely due to a browser issue caused by caching, a browser extension, or an ad blocker. You can likely resolve this by clearing your browser's cache, however I'll follow up with you via email and we can do some troubleshooting together. Cheers! - Brie, Shopify Support