Reviews (214)
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I have a question. This app is installed and configure some fraud rules in my store. But if some Fraudulent orders still are created, how does this responsibility identify? which side will pay for these users, Shopify or merchant.
We appreciate your five-star review and the question you have asked, so thank you for taking the time to reach out to us.
Shopify does not cover any associated fees a merchant may pay due to chargebacks, which are a potential consequences of fraudulent orders. We do however offer apps such as Fraud Filter to help prevent them, along with other tools such as Fraud Protect (https://bit.ly/3dmiG8L) and our in-built fraud analysis program: https://bit.ly/3m6THdP.
We also offer advice and guidance on how to prevent chargebacks and how to manage them if one is received, which can be found on our Help Center here: https://bit.ly/2PoUYkf. -Victor, Shopify Support
Hits the spot! Works as advertised.
Something else that might be useful in a future update would be a dynamic filter to proactively alert us of multiple orders from the same IP or zipcode.
Great free app! Works well with the built in enhanced risk detection system and gives an extra added level to block fraudsters. Gives me peace of mind so I don't have to worry about chargebacks and can focus on sales, marketing and business development. :-)
This app has helped us to catch repeat scammers. You've saved us money, I'm a fan.
Great app, i found it very helpful when running my store. I would recommend it to anyone who needs to filter fraud.
Thank you for getting in touch and letting us know that the Fraud Filter app has been useful for your store! We appreciate you sharing your feedback with us here. -Victor, Shopify Support