Based in United States
No impact to your online store
Use directly in Shopify admin
Create rules to flag or prevent known customers from placing orders on your store.
Fraud Filter can provide an additional layer of protection to help you fight fraud and avoid chargebacks. By using Fraud Filter's simple rule-based functionality you can easily set up warnings for suspicious orders, or block orders completely. When an order matches a filter you've created, Fraud Filter will flag it as suspicious to warn you or automatically cancel it for you, depending on what action you've chosen.
Create custom filters that meet the needs of your business
Orders that match your filters can be flagged as suspicious on the order page
Use filters to prevent certain known customers from placing orders on your store
Avoid this app, don't waste your time on it. I am still getting orders from the customers who are blocked for filing false charge backs. This is create a rule by identifying all the key indicators which can identify the customers. For example: IP, Shipping address, phone number, card# etc. It doesn't even give a hint that this customer is on the block list. I email shopify support about it, but didn't get a resolution.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I'm sorry to hear the filters you've set up in the app don't seem to be working as expected. I'd encourage you to connect with our Live Support Team using this link (https://bit.ly/3c5icUc) so you can work with one of our advisors to get this resolved. - Blair, Shopify Support
It won't allow you to make a requirement for the BILL TO and SHIP TO addresses to be the same. This is key to stopping fraud for us. Credit card owner is never the person fraudulently using the card, and buying and having delivered our products. It is going to a different home address. Therefore making it obvious that two different addresses are needed in defrauding a company of their consumer good. Basic knowledge in fraudulent activity and easy solve for Shopify but they haven't.
Thank you for your review. I can definitely appreciate your need to prevent orders with high risk status. As such, I have shared your feedback with our developers for consideration.
In the meantime I do want to draw your attention to Shopify's built in fraud detection (https://bit.ly/3SAfef3) services. By switching to manual payment captures (https://bit.ly/3ZgomYY) and reviewing each flag you can choose to decline such orders. -Olivia, Shopify Support
I'm disappointed that there are only "AND" statements, not "OR". We should be able to put all banned customers in one single rule instead of creating a separate rule for every customer which gets messy and is not useful.
Also, it should be a function in the original Shopify to be able to ban customers from VISITING our webiste + ORDERING on it, not a separate app. I'd prefer some people not to have access to my store at all, cause they can still go around and do damage to my reputation by spamming negative reviews in an abusive way or spam customer service.
Thank you for taking the time to share your feedback with us. We appreciate your business needs and this helps us better our products and offerings in the future. I have shared your comments back with our product development team for consideration. -Olivia, Shopify Support
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