Reviews (1,870)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to increase sales and improve customer shopping experiences through 'buy one, get one' offers and URL parameter conditions. They find it user-friendly, efficient, and compatible with other apps and email marketing campaigns. Despite being pricier, merchants believe the cost is justified by the time saved, added functionality, and quality support, particularly the effective live chat feature.

October 7, 2022

Let me tell you how grateful I am that I found them. They are literally a godsend. Helped me with everything that I needed and more, and also guided with everything that I needed to know. 5/5 all the way!

beautykims
United States
29 days using the app
Secomapp replied October 13, 2022

Hi beautykims,

We are so grateful for your trust and satisfaction with Free Gifts app. It's always our honor to support you and to be with you in your business!

If you need any further support, please get back to us via live chat or email support@secomapp.com. We are always willing to give you a hand!

Cheer,
Hannah
Free Gifts - Customer Support Team.

Edited April 29, 2022

Great app and the customer support team is just phenomenal! David and Brian respond back to me within seconds almost every time and have performed the whole setup for me. Truly a great team.

Smile You're Good
United States
28 days using the app
Secomapp replied May 3, 2022

Smile You're Good, have a wonderful day!

Your compassion and affection are greatly appreciated by the Free Gifts customer support staff.
We are overjoyed to have gotten such a positive feedback, and David is the happiest of us all:D

Please contact us via LiveChat or email at support@secomapp.com if you have any questions.

I'm delighted we're working together!
Anne
Free Gifts - Customer Support Team

November 19, 2021

The customer service and technical support is the best without a doubt, and the app is very useful. Robert has solved all the problems very quickly and has helped us in everything.

Eight & Bob
Spain
28 days using the app
Secomapp replied November 19, 2021

Dear Eight & Bob,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Ellie
Free Gifts - Customer Support Team.

May 28, 2021

这个小程序很麻烦, 很复杂 , 自己操作很久没弄成功 , 但是客服Trix 很好 ,很耐心 , 帮助我解决了问题 ,如果没有客服, 我可能就放弃使用这个插件了 0000000000000000000000

JOYSTAR BIKE
United States
28 days using the app
Secomapp replied June 3, 2021

Dear JOYSTAR BIKE,

We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our customers fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp.com. We are all looking forward to having a chance to support you further and get your satisfaction.

Best regards,
Rio
Free Gifts - Customer Support Team.

November 22, 2019

Incredible support provided (quick installation and response to questions)! Surprised the app was able to work with other checkout flow apps installed on site.

Epicuren Discovery
United States
28 days using the app
December 4, 2018

We launched our first spend X to get Y campaign with ease! We have trialed 2 other apps and this one by far was the easiest to setup and get the campaigns started!

Parissa Natural Wax
Canada
28 days using the app
March 16, 2022

App works very well and is easy to set up. I had a few things that needed sorting and the customer support team was very quick and helpful in getting these sorted

Geckota
United Kingdom
28 days using the app
Secomapp replied March 18, 2022

Dear Geckota,

Thank you so much for all of the kinds words you have toward our Free Gifts app. With your support, we could away be pushing our limits with our services :D

If you ever need to reach us, just hit the Live chat button or send us an email via support@secomapp.com!

Kind regards,
Mo
Customer Support Team - Free Gifts

November 27, 2018

We used the App to run a bundling offer over BFCM. It worked really well and caused us absolutely no hassle. Would defo recommend. Thanks.

Bramwell Brown Clocks
United Kingdom
28 days using the app
January 11, 2018

I love the features that your app provides and Louis has been great in answering all my questions and assisted in all my technical issues.

Your Animall
United States
28 days using the app
December 15, 2017

Easy to use. Quick installation from their customer support. <3

Color Pixel Me
Vietnam
28 days using the app