Reviews (1,885)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to increase sales and improve customer shopping experiences through 'buy one, get one' offers and URL parameter conditions. They find it user-friendly, efficient, and compatible with other apps and email marketing campaigns. Despite being pricier, merchants believe the cost is justified by the time saved, added functionality, and quality support, particularly the effective live chat feature.

December 5, 2017

Easy to use. Quick installation from their customer support.

24hundred Store
Australia
4 months using the app
April 6, 2018

Great customer service, would 100% recommend! :)

Gymheadz Sportswear
United Kingdom
4 months using the app
November 30, 2020

I was having trouble getting it to work and when I contacted SUPPORT, they responded in a few hours and got it resolved!

cm-development
Japan
4 days using the app
Secomapp replied December 3, 2020

Thank you for leaving a 5-star review! We're glad to know that you enjoyed your experience with our app.

January 17, 2022

Very helpful app with very helpful staff. With this app, we're able to create many more offers with complex mechanics.

Arch Angel Shoes
Singapore
4 days using the app
Secomapp replied January 18, 2022

Hi Arch Angel Shoes,

This is Free Gifts Customer Support Team. Thank you very much for your kind words on the Free Gifts app, as well as your useful input. Your support means everything to us, and it will motivate the Free Gifts Team to work even harder to expand the features for our loyal clients.

If you have any more questions, please contact us by live chat or email at support@secomapp.com. We are always willing to help!

Best wishes,
Kenny
Free Gifts - Customer Service Team

November 26, 2018

Does exactly what is described. A lot of setup options, which is great. And technical support is super efficient, super friendly and super fast!

MadamSew
United States
4 months using the app
March 28, 2019

The support team was very helpful with helping me setup the app and my sample offerings, as well as making minor adjustments so that it works for my shop. I highly recommend this app!

Milani Cosmetics
United States
4 months using the app
August 20, 2020

Great app, and excellent customer support. Our customers now get a choice of free product after spending €80 :)

AOB Nutrition
Ireland
4 days using the app
September 5, 2018

This app is very easy to use, and any issues were resolved quickly by their amazing support team (shout out to Peter)! Really love this app and would highly recommend it.

VETTA
United States
4 months using the app
May 31, 2022

David and Brian are the best. They literally set up my offer for me! They were very patient and it was best experience I've ever had with any Shopify app.

Glowstone Jewelry
United States
4 days using the app
Secomapp replied May 31, 2022

Good day to you Glowstone Jewelry!

That is a truly heartfelt review! Right now, David and Brian are overjoyed!
Thanks to you, we now have even more drive to improve our services in the future:D

If you require any assistance, please contact us via Live Chat or support@secomapp.com.

Best regard,
Daniel
Free Gifts - Customer Support Team

December 22, 2021

I'm so satisfied with how this app works and the customer support that's provided. For my christmas deal I wanted free products to appear automatically in my cart and within no time with the help of the developers and Anne of the customer support this was arranged. Thank you for putting all the effort in and for the great customer support Anne!

Lashs London
Netherlands
4 days using the app
Secomapp replied December 23, 2021

Good day Lashs London,

We are all so proud that our app and support can make you feel satisfied! Anne would be really excited to read your awesome review. Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Alex
Free Gifts - Customer Support Team.