Reviews (1,870)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to increase sales and improve customer shopping experiences through 'buy one, get one' offers and URL parameter conditions. They find it user-friendly, efficient, and compatible with other apps and email marketing campaigns. Despite being pricier, merchants believe the cost is justified by the time saved, added functionality, and quality support, particularly the effective live chat feature.

February 23, 2022

We use this app for most of our promotions! There are a lot of capabilities for different types of promotions, however, there are some limitations. The support team is AMAZING and super helpful in sorting out any issues you may have. I would highly recommend it. One thing to know is the app devs are over seas, so sometimes getting things turned around may take more than business 1 day, as devs are not online during our day ( I'm in EST time zome). But other than that they have been great to work with!

Velour
Canada
3 months using the app
Secomapp replied February 27, 2022

Hello, Velour.

This is Customer Support Team - Free Gifts. Thank you so much for your kind words about the Free Gifts app, as well as your helpful feedback. There is still much room for improvement, so we will work tirelessly to improve the features and experience for our valued customers.

If you have any further questions, please contact us via live chat or email at support@secomapp.com. We are always willing to help!

Best wishes,
Dave
Free Gifts - Customer Support Team.

November 2, 2016

Amazing Support!! The App itself is very useful - takes a little bit to learn, but quite powerful. I think there are a few minor updates they could make to ensure it's 100% bullet-proof, but right now it does the trick! Thank you!

Sled Dogs Snowskates Canada
Canada
4 months using the app
May 25, 2015

This is a great app and does what Secomapp is promissing - and even more. The best is that the app is continuously extended an improved. And it has an easy to use interface to setup free gifts and promotions.

I would actually give 6 stars if it would be possible for an amazing support. I needed some customization so that Free Gifts fits to our brand. There were some missing settings sto be able to fit Free Gifts to German language. John helped imediately - even on a weekend - and they added further options in the settings of the app to make life easier to configure stuff without the need to dive into the code. Also John was very friendly and had a lot of patience with quite a lot of questions from my side :)

I'm also using Banner Slider and Quick View app from Secomap with the same experiences. Very good apps, easy to use and very fast and very friendly support.

Reitsport Wüst
Germany
4 months using the app
August 29, 2016

Very fast and friendly customer service. Easy to implement.

Hiddit Dev
Belgium
4 months using the app
December 16, 2017

Great app - super friendly/helpful staff.

Viking Meta
Australia
4 months using the app
February 9, 2017

Secomapp has been very easy to work with, quick and professional. It was easy to install Free Gifts, and it works fantastically. Secomapp installed it without any fuss within hours of us getting the app. The back end interface is easy to navigate as well, so it's been very simple to put in exactly the type of giveaways we want to use. It is capable of automatically keeping inventory levels updated, and it also looks great on the front end of the website. Very polished and effective app. I am impressed.

Sheltered Wings
United States
3 months using the app
August 26, 2019

Really great application and Louis form the support team was super helpful and always willing to help and assists no matter the issue.

PurelyB
Malaysia
3 months using the app
July 9, 2019

The tech support is amongst the most responsive, having worked with this app on a number of stores now for the past couple years. Very reliable and good at what they do.

Tyler & Gibbs
United Kingdom
3 months using the app
May 25, 2017

Great support staff. The UI of the app could be better but works well.

Manomaya
Canada
3 months using the app
August 30, 2022

Customer service is world-class. They set up our first BOGO and have been very supportive since downloading the app. Excited to use the product.

Kuppy
United States
3 days using the app
Secomapp replied September 12, 2022

Good day to you Kuppy,

We want to thank you from the bottom of our hearts! Your awesome feedback would definitely keep us going on improving the app and providing better services.

Please feel free to contact us anytime via live chat or email us at support@secomapp.com when you need a hand. We are always happy to be with you!

All the best,
Hannah
Free Gifts - Customer Support Team.