Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

Edited February 28, 2023

I am amazed by the app features and more specifically support team are really great. In our new theme, we want fee gift to be added in the side cart via AJAX and they fixed in no time. Especially thank you Anne and Brian.

Super Sleeper Pro
Australia
Almost 4 years using the app
Secomapp replied May 14, 2021

Dear Super Sleeper Pro,

I can't express in words how grateful we are to have a chance to support a patient and warm-hearted customer like you! Trix will definitely be happy to hear that. Our team will work tirelessly to develop new features and improve our support quality.

Don't hesitate to drop us a message via live chat or email address support@secomapp.com. We are always willing to assist you!

Cheers,
Robert
Free Gifts - Customer Support Team.

Edited April 27, 2023

Great app, super easy to use and has amazing customer service. The options to present and auto add to cart is super smooth.

TEAMLTD
Canada
Over 3 years using the app
September 5, 2022

Great customer support. The team is always very responsive and always willing to help! On top of that, they are all very kind. I recommend using this app.

The Nue Co.
United States
Over 3 years using the app
Secomapp replied September 12, 2022

Dear The Nue Co.,

This is Free Gifts - Customer Support Team. Thank you so much for your compliment on the Free Gifts. Your support means the world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers.

If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We are always ready to serve!

Best regards,
Hannah
Free Gifts - Customer Support Team.

August 9, 2019

Very useful app. Offering free gifts makes a big difference to my conversion rate. Developer is also very quick to resolve the minor issues I had.

Badminton HQ
United Kingdom
Over 3 years using the app
April 9, 2021

Great service by both Robert and Brian. Fast, helpful and patient. Quick turnaround and helped troubleshoot on different browsers too. Great customer service. Thanks team!

Algenist
United States
Over 3 years using the app
Secomapp replied April 9, 2021

Hi Algemist,

Thank you so much for your trust in our app and we sincerely appreciate your support for Free Gifts. Robert and Brian would definitely be happy to read your awesome review. We will try our best to develop our app even more for our customers.

May you need any further assistance, we are always here to support via live chat or email support@secomapp.cõm

Best regards,
Trix
Free Gifts - Customer Support Team.

August 12, 2022

David was quick to solve our problems and help us get our free gifts organized! Great app and better customer service!

coastland apparel
United States
Over 3 years using the app
Secomapp replied August 15, 2022

Good day to you coastland apparel,

Thank you so much for leaving us so awesome a review! Your precious feedback motivates us to keep improving the app and our support team.

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Hannah
Free Gifts - Customer Support Team.

April 17, 2015

We love this app and the support team worked with us until we got it right. We include this app in each of our e-newsletters. Since it works through our cart, its seamless.

Earth Rugs
United States
Over 3 years using the app
November 20, 2019

Easy installation because of the assistance that was given by the developer. They basically set it up for you so it's good to go and you can start your free gift promotions within 24 hours of installation.

Shop Propr Life+Style
Canada
Over 3 years using the app
Edited September 12, 2023

We are using the app for a couple of years now and are very happy with it, works perfect and is covering our needs. There was a little problem with the new version of the app and support was very helpfull and very quick with resolving the problem.

CuteDutch
Netherlands
Over 3 years using the app
January 22, 2020

Incredible app, and better costumer support staff. Easy to use and they are always there for you. Thanks!

El Croquis
Spain
Over 3 years using the app