Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

December 19, 2018

Great app and even better customer service!!! App is super easy to use and it helped a lot during the big sales! Thank you so much! Would like to see more apps from Secomapp, you guys are awesome!!

Babo Botanicals
United States
Over 3 years using the app
Edited September 15, 2021

Trix was amazing at helping me out with all my concerns! Such a great service especially for those who are very tech savvy!

French Beauty Co
Australia
Over 3 years using the app
Edited August 23, 2022

Very helpful support team and quick response time. We really appreciate the support, thank you again!

THOMAS SABO Australia
Australia
Over 3 years using the app
Secomapp replied April 14, 2022

Have a nice day, THOMAS SABO Australia

We at Free Gifts are grateful for the lovely words you just left:D
This evaluation will be extremely beneficial to us as we strive for optimal customer service!

If you have any questions, please contact us via Live Chat or email at support@secomapp.com.

Looking forward to assisting you!
Brad
Free Gifts - Customer Support Team.

October 5, 2021

The support team are really helpful (Robert, Trixie and Brian) and do go above and beyond to resolve any problems. They work quickly and have ensured we are able to use their app despite having a custom pricing app also on our site.

Lily & Loaf
United Kingdom
Over 3 years using the app
Secomapp replied October 6, 2021

Good day Lily & Loaf,

We are all so proud that our app and support team can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Martin
Free Gifts - Customer Support Team.

August 19, 2021

Very helpful and responsive of their technical support to check the issues of our store. Got settled very fast and it's a good app to use. Highly recommended :) Thanks Trix and Ellie for your help!

ALLYOUNG INTERNATIONAL (MALAYSIA) SDN BHD
Malaysia
Over 3 years using the app
Secomapp replied August 25, 2021

Hi ALLYOUNG INTERNATIONAL (MALAYSIA) SDN BHD,

Thank you so much for your awesome review! Trix and Ellie would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business.

We are just one message away via live chat or email address support@secomapp.com. Your satisfaction is always our pride and joy!

Best regards,
Rio
Free Gifts - Customer Support Team.

October 31, 2018

They were very quick and helpful with install as well as easy to use once installed! Great customer service.

Mizu Life
United States
Over 3 years using the app
Edited June 2, 2022

Exactly what I was looking for - simple to implement and very effective! A++ Support from Anne and the entire team.

Italgem
Canada
Over 3 years using the app
August 1, 2018

Really great customer support :)

Repeaterstore
United States
Over 3 years using the app
May 3, 2018

Doesn't get any easier than this! Perfection from the very first time. And they were available to help with the install. Got the app up and running right away! Love this team. Customer service is top notch. Will use more apps from Secomapp!

Selah Essential Oils
United States
Over 3 years using the app
June 11, 2021

Been using this app for years and it provides so much flexibility and value. The support team are also very fast to respond. Continue to use across multiple stores. Thank you.

Easy Whim
United States
Over 3 years using the app
Secomapp replied June 14, 2021

Good day to you Easy Whim,

It's so great to hear that we can be with you in multiple stores! You wonderful feedback motivates us to work harder on improving our app and our support team. We are all happy to support and accompany you in your business.

If you need further assistance, please contact us via our live chat or email us at support@secomapp.com. There's nothing more important to us than your satisfaction and success!

Best regards,
Martin
Free Gifts - Customer Support Team.