Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

May 27, 2022

The app is pretty user-friendly and straightforward. Reaching out to the Secomapp team is really easy via Livechat/Email and I always appreciate how David, Ellie, and Louis from the team are always helpful at answering questions on functionality or troubleshooting any issues within their scope. Thanks for the assist always!

Alex Woo Inc.
United States
Almost 3 years using the app
Secomapp replied May 31, 2022

Have a wonderful day, Alex Woo Inc.!

The Free Gifts customer service team appreciates your generosity and love.
We are overjoyed to have received such a positive feedback, and David is the happiest of us all:D

Please contact us via LiveChat or email at support@secomapp.com if you have any questions.

I'm glad we're working together!
Steven
Free Gifts - Customer Support Team

Edited September 19, 2023

The moment we reached out with questions about setting up rules, they responded promptly and provided clear and concise guidance that made the entire process a breeze. The team especially David not only resolved my query but also ensured I fully understood the rule setup, which was immensely helpful. Appreciate it.

Dermalogica Malaysia
Malaysia
Almost 3 years using the app
October 30, 2017

The app is the only one that allows you to have full control on the display of the free gifts on product pages and seamlessly add to basket dependent on whatever conditions of purchase you set. Support and modification since to tweak the app has been quick, professional and successful. Recommend!

Londonluggagetest
United Kingdom
Almost 3 years using the app
December 29, 2022

The app & its customer care are super amazing . would like to thank Anne for the quick help & the resolution .
good going
also would like to know other features or services

T T Bazaar
India
Almost 3 years using the app
Secomapp replied January 6, 2023

Thank you very much, T T Bazaar!

We were thrilled to get such positive comments!
Thanks to your efforts, we are now even more motivated to improve our services in the next days :D

Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.

Enjoy your wonderful day!
Hannah
Free Gifts - Customer Service Team

April 5, 2023

Thank you for the exceptional service and support. I really appreciated the speed at which you helped with reviewing our new theme to meet our timeline.

Thank you

EnduroShield Australia
Australia
Almost 3 years using the app
Secomapp replied April 7, 2023

Greetings EnduroShield Australia,

It is always a pleasure to serve you, and our team members are delighted to have you on board. With your support, we can make even more progress on our app development.

If you need help, please contact our support team by live chat or email at support@secomapp.com. The possibility to serve you excites us greatly!

Much appreciated,
Hannah
BOGOS - Customer Support Team.

May 27, 2021

Great support from Trix and Brian. They helped us set up the app across multiple stores, and the responses are lightning-fast.

KazeOrigins Austria
Hong Kong SAR
Almost 3 years using the app
Secomapp replied June 3, 2021

Good day to you KazeOrigins Austria,

It's so great to hear that we can be with you in multiple stores! Your awesome feedback would surely excite Brian and Trix. Our team are all happy to support and accompany you in your business.

If you need further assistance, please contact us via our livechat or email us at support@secomapp.com. There's nothing more important to us than your satisfaction and success!

Best regards,
Trix
Free Gifts - Customer Support Team.

July 8, 2021

This app has a good amount of flexibility allowing various ways to setup gifts. The best part is the customer service and assistance setting up what you’re trying to do. I ran into a couple technical issues with coding between other apps and they were super helpful and fast at fixing it! And it wasn’t even their app causing the issue! Great app.

Kalumi
United States
Almost 3 years using the app
Secomapp replied July 9, 2021

Hi Kalumi,

We are so grateful for your trust and satisfaction with Free Gifts app. It's always our honor to support you and to be with you in your business!

If you need any further support, please get back to us via live chat or email support@secomapp.com. We are always willing to give you a hand!

Cheer,
Martin
Free Gifts - Customer Support Team.

July 8, 2015

Good app and good service. Does what it's supposed to do.

Primitiveskate
United States
Almost 3 years using the app
April 30, 2021

Immaculate support! Solved multiple issues I had so quickly. App is quite detailed whilst still being easy to use, giving so many options when choosing different offers. Works perfectly for our business.

Issada Cosmetics
Australia
Almost 3 years using the app
Secomapp replied May 3, 2021

Good day to you Issada Cosmetics,

We want to thank you from the bottom of our hearts! Your awesome feedback would definitely keep us going on improving the app and providing better services.

Please feel free to contact us anytime via live chat or email us at support@secomapp.com when you need a hand. We are always happy to be with you!

All the best,
Trix
Free Gifts - Customer Support Team.

November 23, 2020

Very usefull, high convertion, and simple to use app. Fast and kind customer service that answered even in the weekend!

Vini e Distillati Angelo Delea SA
Switzerland
Almost 3 years using the app