Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and unique features like URL parameter conditions. It's praised for boosting sales and conversion rates through free gift offers. Despite a higher price point, its additional functionality and glitch-free operation provide value. The responsive and knowledgeable support team, along with a live chat feature, are appreciated for quick customization and issue resolution. Merchants report increased average order value and movement of slow-selling items. Features allowing customers to claim gifts and use both BOGO and discount codes are also highly valued.

August 1, 2018

Really great customer support :)

Repeaterstore
United States
Over 3 years using the app
May 8, 2023

When i have a problem, they kindly find a way as if it's their own. It is impressive that they solved the problem quickly and that continuous feedback was possible even though I was away for a while.

MEDICUBE SG
Singapore
About 3 years using the app
Secomapp replied May 16, 2023

Hi MEDICUBE SG,

Thank you very much for your awesome review. Our team is happy to know you are satisfied with our support! Your lovely words definitely motivate us to work harder to improve our apps and our support team.

If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We always appreciate you!

You really made our day,
Hannah
Free Gifts - Customer Support Team.

May 3, 2018

Doesn't get any easier than this! Perfection from the very first time. And they were available to help with the install. Got the app up and running right away! Love this team. Customer service is top notch. Will use more apps from Secomapp!

Selah Essential Oils
United States
Over 3 years using the app
June 11, 2021

Been using this app for years and it provides so much flexibility and value. The support team are also very fast to respond. Continue to use across multiple stores. Thank you.

Easy Whim
United States
Over 3 years using the app
Secomapp replied June 14, 2021

Good day to you Easy Whim,

It's so great to hear that we can be with you in multiple stores! You wonderful feedback motivates us to work harder on improving our app and our support team. We are all happy to support and accompany you in your business.

If you need further assistance, please contact us via our live chat or email us at support@secomapp.com. There's nothing more important to us than your satisfaction and success!

Best regards,
Martin
Free Gifts - Customer Support Team.

November 16, 2018

Great app that does exactly what it says. The support team, and especially Louis, is very responsive and incredibly helpful.

Duke Cannon
United States
Over 3 years using the app
Edited October 5, 2023

We have been using free gifts on our store for 1 year and everything works really smoothly. Support is very responsive and always ready to fix what's need to be fixed.

PS: Mina is amazing from support and now the version 2.0 is really another level.

AgoLab Nutraceutica
Italy
About 3 years using the app
Secomapp replied March 24, 2021

Dear AgoLab Nutraceutica,

It's so great to hear that you have been with us for 1 year! We are so happy to support and accompany you in your business.

If you need further assistance, please contact us via our livechat or email us at support@secomapp.com. There's nothing more important to us than your satisfaction and success!

Best regards,
Trix
Free Gifts - Customer Support Team.

December 30, 2021

the costumer support had a quick response and a was so helpful!! Really helped me to create the offer we needed on store

קמדיס - לעור בריא יותר
Israel
About 3 years using the app
Secomapp replied January 10, 2022

Dear קמדיס - לעור בריא יותר,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Sam
Free Gifts - Customer Support Team.

March 26, 2018

Louis from the Secomapp team was quick to install the new update with very little issues!

Orlando Pita Play
United States
About 3 years using the app
April 3, 2018

Great customer service! Replied quickly and helped solve issues in a timely manner.

Max Bp 2
United States
About 3 years using the app
March 3, 2018

Very comprehensive gift module, recommended for use.

Aporro Net
United States
About 3 years using the app