Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

June 28, 2016

Great customer service. I struggled adding the code so Nicolas did it straight away and added it to my site. Great App A**** Customer service :)

Facetox
United Kingdom
Over 1 year using the app
Edited May 14, 2020

Great app! With it I made absolutely all kinds of automatic discounts that I wanted and launched them at the same time, which can not be done using the standard options in Shopify.

But the most important thing is support. This is the best support service I have ever met! The response to my request was quick and moreover I received absolutely all the changes that I requested and even more! Definitely I can recommend this application to everyone. It is worth every cent.

MDNT45
United States
Over 1 year using the app
Edited May 5, 2022

works perfect, very good to adapt, many options! Good and nice & superfast support too, in case you are stuck with a problem!

Team-Trettl Cosmetics
Austria
Over 1 year using the app
Secomapp replied March 26, 2021

Hi Team-Trettl Cosmetics,

How lovely you are! We appreciate you and your support to Free Gifts app so much. Our team would definitely keep on improving the app so that we can provide you with more stunning features.

May you need any further assistance, we are just one message away via our live chat and support@secomapp.com.

Best regards,
Trix
Free Gifts - Customer Support Team.

May 14, 2018

Fast installation and turn around time to fix any issues or reply to questions I had.

Yuan Soap 2
Malaysia
Over 1 year using the app
March 10, 2022

really nice and useful app! perfect support!
we use it to create offer and gift for our client (ex: 3+1, 1+1 ...)

Fabbrimarine Cosmetica
Italy
Over 1 year using the app
Secomapp replied March 11, 2022

Hello, Fabbrimarine Cosmetica!

Thank you so much for your kind words! If you continue to show your support, our staff will work even harder to provide you with greater goods and services.

You will always be a source of delight for us! Please do not hesitate to contact us by live chat or email at support@secomapp.com at any time. We can't wait to talk to you!

Best regards,
Ellie
Free Gifts - Customer Support Team.

Edited April 22, 2019

This is a great app. I really like how it works on our website - doesn't detract from shopping and makes the free gift very obvious. The user never has to question what they're getting. The tech support has been very helpful as well. We used over Cyber Monday and again for a promotion this January. Will definitely use again in the future!

Update April, 2019 - We keep on coming back to this app. It works seamlessly - user does not need to use promo code. Just set up your conditions and the free gift shows up in the cart. Great app!

Prxperformance
United States
Over 1 year using the app
March 23, 2022

Quick and efficient team to answer any queries! App feels easy to use and looking forward to using this app in the long run

SGPomades Discover Joy in Self Care
Singapore
Over 1 year using the app
Secomapp replied March 25, 2022

Hope that you are having a nice day, SGPomades Discover Joy in Self Care!

We, at Free Gifts, are overjoyed to have received the most wonderful words from you!
Thanks to you, we are more motivated to improve and develop our services further and further!

Thank you for being a part of this journey with us, if you ever need anything just drop us a message on LiveChat or via our support email support@secomapp.com

Sincerely,
Amanda
Customer Support Team - Free Gifts

October 22, 2021

Great customer service that responds quickly and is always ready to help. This app also has great customization features.

HOW TO CAKE IT
Canada
Over 1 year using the app
Secomapp replied October 23, 2021

Good day HOW TO CAKE IT,

You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!

Best regards,
Sam
Free Gifts - Customer Support Team.

October 5, 2021

This app is quite handy. Robert and his team is very helpful and supportive. Have our issue solved quickly. Definitely recommend app.

Dermalume
Australia
Over 1 year using the app
Secomapp replied October 6, 2021

Dear Dermalume,

Thank you so much for your kind words! Our team, especially Robert, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers!

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. It's always our pleasure to assist you!

Best regards,
Anne
Free Gifts - Customer Support Team.

Edited April 9, 2018

Great Service and Great App! Definitely recommend this! re-added tour store recently!

It Really Works Vitamins
United Kingdom
Over 1 year using the app