Gwartzman's Art Supplies
Do not recommend this app. App was not ready upon download. Had to give permission do developer to finish installation and then once fully installed customers were unable to use the checkout button on our store resulting in frustration and loss of sales. This was not fixed for hours after problem was noticed and we did not hear back from Secomapp for far too long after this occurred, only received auto generated emails until after our store had closed for the day. Would have been nice to talk to someone over the phone about our problems but no phone number can be found online. Using this app has brought me doubt to use any third party apps on Shopify.
So sorry for your unhappy experience.
Sorry that we are only available and will quickly respond to all your request within our working hours (8.30am -6pm – GMT +7). We have checked carefully and fixed all of your issues. Supporters also emailed and inboxed your Fanpage to follow up your case promptly. Please check and let us know if you need any support.
Love Serve Remember
We us this app anytime we have a promotion that has a free gift or when the basic shopify discount algorithm does not fit our need. It can be a bit confusing to set up as the app has the capability to adapt to a variety of rules so I highly recommend testing the promotion before going live with it. The support is on point so if you have any questions they are very quick to respond and clarify anything.
Little Joe Woman by Gail Elliott E-Boutique
We use this app for several years until now, very good app to support your gift with purchase program. And also the customer support is very helpful, We had a problem with the technical issue and they help us very quickly to sort the issue. Well done!!!
Cool app, handy for email campaigns. The only negative thing is the installation. It's a bit confusing, but Peter on support helped me a lot and did all the hard work. Thanks!
Super useful app! We have used it for several email campaigns, which were very profitable. It is tricky to install the app, though, but Peter from support was great, he helped us a lot and ensured that everything went smoothly. I would give 4 stars due to the tricky installation, but one star goes to Peter and his support.
This app is so good. Excellent fast support. Provide the best free gifts features. It is so helpful.
This app is good. Free gift is added automatically. Very good and fast service.
The app is working perfectly.
Incredible app, and better costumer support staff. Easy to use and they are always there for you. Thanks!
Loved this app. Best customer support ever. Super fast install and great service! Plus app helped me run promos that I wanted to and boosted sales. Love it.
AMAZING SERVICE - AMAZING APP!
Don't even bother with "other one". It doesn't even compare to this one! I know, I tried both.
What I love about this app: Super easy to use, amazing customer service, a few custom promos preset for me to start using right away once code was installed, nice pop up for the choose your gift. Decreased abandoned cart rate immediately.
What I don't love: I would have loved to use it right out of the box. But, really it wasn't that big a deal. Having them set it up was great - no hassle and super quick service. Plus it's a big perk of a few custom promos with my products set up to either edit or start using right away. In the end, I spent less time on set up with this one over the the other.
I downloaded two different Free Gift apps. This one and another. To be honest, I started right away with the other one as this one had a bunch of code, and I was a bit intimidated by all the steps, so I thought I'd try the other first as it appeared to work right away - no code necessary. HOWEVER it was a bit lacking on options and wasn't impressed with the look. So, decided to give this one a try. I opted to have them install the code - to be safe. I emailed my request at around 10:30pm EST and by the morning I had an email that it was installed. That AND they set up a few promos for me! Which was amazing as I now had a few templates. I was not expecting that. Talk about going above and beyond! Truly impressed. Cost wise...this one is a bit higher than the other. However the look and feel is far superior, as well as there is a bit more I can do with this one over the other. After testing both, I'm getting a better checkout rate with Secomapp than "the other one" . Great job and special thanks to Brian Lee for the set up and great communication!