Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 11, 2021

Freshly has been a godsend to our company. It allows us to track a lot of additional information related to our consumable products such as batch numbers, expiry dates, received dates, invoice numbers, barcodes and bin locations with ease. It even makes the return of product an ease. Their batch reporting is excellent should we ever have a recall and need to contact customers who received a recalled item. Best of all, it informs us before our batches expire that they are coming close to expiry which allows us to put them on sale before it's too late. Our batches are even removed from inventory automatically a specified number of days before they expire which reduces the risk of customers getting old product without any intervention on our end. It then emails us to let us know so that we can remove the physical inventory, As if that wasn't enough, they have the best packing slips I have ever seen. They contain every piece of information you could ever want and make it extrenmely easy to customize the packing slip to your specific needs. We set ours up to display batch, bin and qty information for each batch used to fill an order for each product on the order. This makes it extremely easy for our shipper and for our customer service team if an item is returned. All this information is also stored with the order in Shopify. What an amazing app that is only outdone by their customer service :) I highly recommend it to any merchant selling consumable products! Thanks Basil and Lichen for quickly adding the features that we needed to integrate Freshly seamlessly into our business processes :)

Premium eJuice
Canada
23 days using the app
Freshly Commerce replied April 11, 2021

Thanks so much for your thoughtful and amazing review. 💕 It's a pleasure working with you!

- Lichen & Basil

October 30, 2020

Installed recently this app to help me manage the expiry date of cosmetics and skincare products. It's definitely helpful and the support team responds promptly in my case Basil answered me through the chat and wad really kind and followed up the issue I encountered

Local Beauty
Italy
21 days using the app
Freshly Commerce replied November 1, 2020

Thank you so much for taking the time to share your experience here. I really appreciate your kind words and your great review! 😄 I'm also happy to hear that Freshly is able to help you manage your cosmetic products.

August 1, 2022

This app is perfect for tracking expiration dates. The emailed reports are very helpful for knowing in advance which items will be expiring soon and, once the date passes, Freshly deletes the items from our Inventory. The app works well with Shopify, and inventory changes are reflected quickly. My only complaint is that the monthly subscription price is high, compared to other apps. The FREE version works for our needs, but I would subscribe to the paid version, if the price were more within our budget. For now, we are happy with the functionality of the free version of Freshly.

TOI Gifts & More
United States
About 1 year using the app
Freshly Commerce replied September 8, 2022

Thanks so much for your thoughtful review. 💕

Edited May 14, 2022

just improve little bit of reverts rest all good. good responsive and able to resolve your concerns.

Clinikally
India
12 months using the app
Freshly Commerce replied May 19, 2022

Thanks for your review! ✨

September 9, 2022

Amazing App and Service! If you are selling any perishable stock, or operating in a regulated market where you need to track production batches, this is a great simple solution. Service is among the best, I had some feature requests and Basil scheduled a call to talk through my issue, and help me find solutions even though the issue was really outside of Freshly.

Green Element
United States
9 days using the app
Freshly Commerce replied October 16, 2022

Thank you so much for leaving us this amazing review. 💖 We're happy to hear that you had a great experience with us!

January 18, 2023

Great Customer service- We sell items with Best Before rather than actual expiry dates-

they are looking at ways to allow a bit more flexibility for selling post BBE date and further discounts etc. So hopefully that will happen!

Black Box BBQ
United Kingdom
5 days using the app
Freshly Commerce replied February 10, 2023

Thanks so much for your review and for letting others know how you're using Freshly!

January 1, 2021

I'm using this to help track batches of skincare products. The option before was either to keep a manual record (which we were doing) or pay for an inventory management system which would be too complex for our current needs. Freshly is well designed and easy to use. It's reassuring to know we can get all the essential info, such as batch delivery & expiry dates, how much of each batch is left and which customers it's been sent to, at the click of a button.

Harborist
United Kingdom
3 days using the app
Freshly Commerce replied January 1, 2021

Thanks so much for your thoughtful review 🤗 Happy New Year!

December 3, 2021

This app is amazing and simple and seemlessly does exactly what it needs to. I am only not using it because of the price. amazing other than that.

Arcanna.us
United States
About 1 hour using the app
Freshly Commerce replied December 28, 2021

Thanks so much for your lovely review! ⭐️Please don't hesitate to reach out to our team if you have any questions about pricing. We're always happy to help!