Overall rating Based on 62 reviews
If you're thinking about using Fuel STOP thinking and USE THEM!!!! The print quality is amazing, the production time is great as well. My first sample order got to me in 5 days after placing my order. I love my shirts and I love that I found Fuel. Max is great at getting back with you when you have a question. It's very clear that they care about the customers. I look forward to a LONG partnership with fuel. One last thing the prices, sweet baby Jesus the prices are amazing. USE FUEL!!!!!!!
I agree with all the positive reviews. Fuel has great potential - the customer service (Max) is superior in every way. The products themselves are of high quality and fulfillment time is as good as one could reasonably expect. There have been a few glitches, but no more than any other POD company and I suspect mostly due to growing pains that will no doubt improve. The app itself is very easy to use.
Awesome app. Owner really cares about performance of app and improving it for his sellers. Promos are unbelievably low. The prices are easily the best compared to any other app, the fulfillment is quick and the print quality is very good. Definitely worth making the switch!
I have been using Fuel since I launched my company about a month and half ago and I have to say I am VERY pleased with it! They have processed over 500 orders for us so far! Their processing time is seriously INCREDIBLE! It's the fastest POD I have seen! We have had a couple issues with product, but they have been SUPER fast to fix them and it's been a very small % out of the over 500 orders! I also ran into a problem with adding product for over a week, and Max went ABOVE and BEYOND trying to help me sort it all out working with me daily. No joke, he is probably tired of my many messages! In the end it was actually a shopify issue and NOT fuel, and yet Max still was there every step of the way to help me sort it all out! BRAVO to him and the Fuel team! I look forward to a long partnership with this company!
Very fast shipping and great customer service, highly recommend for all pod stores, will keep using this app in the future.
Fast shipping and great customer service! Highly recommend for new users and giant sellers. Waiting for new product lines coming
I have used this app for quite a few months now and am extremely impressed with the quality and level of service. I have dealt with other POD providers in the past and have been left disappointed.
I have nothing but praise for this group of people who work extremely hard, in my opinion, to deliver quality products for our small business customers we cater to. My customers have been impressed with the products that they received and that makes me feel good knowing I made a good decision in picking an AWESOME provider.
I can't wait to see what other features are on the horizon!
I normally don't give negative reviews, because I choose to go directly to the company with any issues. But I felt the need to share to let others know before using this company. Recently I starting using this app. I ordered a couple of sample shirts and I was pleased with the product and speed of production and delivery. After a devastating tornadoes hit my community on March 3rd, 2020, my company designed a shirt to sell with 100% of profits for the tornado relief. I decided to use them to print a bulk order for me and reached out to them explaining the situation and request a faster shipping method. They were very kind and obliging to me. So I was very pleased with the interaction and very thankful for their willingness to work with me.
Well, when I received my bulk order, I immediately noticed 2 shirts with a dark discoloration on them. I emailed them explaining the situation and got an immediate response with an offer to replace the shirts. A few hours later I emailed them explaining I had 8-10 more shirts with the same problem. That's at least 12 of the shirts of a bulk of 72 shirts that had dark discolored spots in various places. I received no response. It's been 3 days ago since I sent email and have still not received a reply. I had to find a local screen printer to replace the shirts costing more money. Plus I had to email all my online customers to check their shirts and offer a replacement if they noticed any problems. I regret using the Fuel app and have hurt my business because of it. I'm still waiting to hear from them about the 12 shirts that have spots on them....
Update - The company has now responded and is refunding money for the defective shirts along with some additional money for my trouble. I appreciate that they have been stand up enough to stand behind their product.
Overall review is currently pending, shipping and prices are a plus and as soon as the customer support is up to where it needs to be I would fully recommend Fuel.
DMB GORGE CREW
App has been great overall. Pricing and service is strong. Most importantly shipping speeds are great for my customers.