Fuel: Print on Demand , 275 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its competitive pricing, efficient fulfillment times, and wide product range. They find the interface user-friendly and praise the customization options. The customer service is often commended for its promptness and expertise in resolving technical issues. Merchants also value the quality of printed products and the app's ability to handle large order volumes. Some have even switched their businesses to Shopify based on this app's recommendation.
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Very easy to use with great customization options. Customer service is also prompt and knowledgeable. Outstanding experience so far.
Dear NYBoating,
We are so delighted to have received your review. Thank you immensely for your kindness and for being such a fantastic customer to work with.
Warmest regards,
The Fuel Support and Management Team.
Fast and friendly service with great products.
Woohoo! What more could we ask for? 😊 Thank you for brightening our day! 🚀✨ Your support means the world to us!
Fuel exceeded my expectations. My stores mainly sell t-shirts and this app has the best product selection and very competitive pricing. Thank you!
We're delighted to hear that Fuel has surpassed your expectations! 🎉 It's wonderful to know that our extensive product selection and competitive pricing have resonated well with your stores. We are planning to add more t-shirts SKUs in the near future. If you have specific preferences or needs in mind, we'd love to hear your recommendations. Our friendly support team is here to assist you every step of the way!
Thank you again for your wonderful business 🌟
Feature rich and yet very easy to use POD app. Highly recommended!
Thank you for your glowing review! 🌟 We're delighted to hear that you find Fuel feature-rich and user-friendly. Your recommendation means a lot to us!
If you ever need further assistance or have any questions, feel free to reach out to our support team. We're here to help with anything from order fulfillment inquiries to technical troubleshooting or general platform questions. Your satisfaction is our top priority!
Great customer service, beautiful printed shirts, trustworthy
We are soooo thrilled to hear you're enjoying our service! 😊 Thanks for the love and trust! 🙌👕
Good service
Thank You :) We're all smiles knowing you enjoyed our service
The staff at Fuel has been amazing to our team; they get things done, make things right, follow up, and offer advice on things to sell. I couldn't ask for a better POD vendor to work with. I don't understand the negative reviews. I'm happy, my customers are happy. Keep the Fuel tank on full! =)
Wow, thanks for the glowing review! 🌟 We're thrilled to hear that you've had such a positive experience with us. Keeping that Fuel tank on full and making sure you and your customers are happy is what we're all about! Thanks for your support and trust.
Cheers to more success together! 🚀
They are censoring anything to do with President Trump. No matter if you own and create your own artwork or not. They use AI to knitpick and cancel orders without notifying you. Our company has made them hundreds of thousands of dollars and they just cost us over 400 sales. We are done with Fuel and will be making our own shirts going forward. This is a waste of time app for anyone who is a freedom loving American who knows there should be no censorship in a FREE COUNTRY. Before they say anything, we are Flag and Cross website. We have no issues with standing up for Freedom and letting people know who we are and why we are upset.
Dear Flag and Cross,
Thank you for your feedback. We want to assure you that our policies are in place to respect intellectual property rights and are not intended to suppress free speech or political expression.
It’s important to clarify that, similar to other public figures, President Trump's image, name, campaign taglines, and/or slogans are protected under copyright laws. This means that for anyone to use these elements for monetization and/or commercial purposes, such as selling merchandise, you will first need to obtain a license to use the associated intellectual property.
Thank you for your understanding and cooperation.
The Fuel POD Team.
Be forewarned. This company censors your free speech. They will randomly cancel orders and not even email you. They have become political and they are also now using AI to go through your designs. They earned hundreds of thousands of dollars from our company over 11 months. Now, they want to be the police of what you can and cannot create (even if you have a graphic artist). I used to be a HUGE fan, but my loss of customers has been so great because of the way they have handled things and small businesses can't take their delays and censorship. My company can take the nearly $100k that Fuel earned from our sales and give it to a provider who will not censor based on whomever is printing the apparel.
We regret to hear about your recent experience.
Please be informed that any use of images, campaign taglines/slogans, names, or any related materials of political figures for monetization and/or commercial purposes requires written permission from the licensor. This requirement applies even if you have created your own artwork incorporating these elements. The use of such materials is strictly prohibited without express written consent from the licensing party.
Furthermore, we email sellers any order cancellations due to intellectual property concerns. We recommend checking your spam folder or verifying that your registered email is up to date to ensure that you receive our notifications. Please understand that our policies are not intended to censor free speech or engage in political discourse. Instead, our aim is to uphold copyright and intellectual property laws.
Thank you for your understanding and cooperation.
The Fuel POD Team
Offering a competitive base cost for POD, diversity in catalog, they have good CS team also. Therefore, in high-peak season, fulfillment can take more time.
Dear Khoabon,
Thank you immensely for your thoughtful feedback! We're thrilled to hear that you appreciate our commitment to providing excellent customer service, a diverse catalog, and competitive pricing. Your kind words mean a lot to us and serve as a testament to the hard work of our team.
Regarding your feedback about fulfillment speed during peak seasons, we truly value your input. Over the past year, we've dedicated significant efforts to enhancing our fulfillment performance, particularly during high-demand periods. We're delighted to share that our efforts have yielded positive results. In fact, during Q4, our service level agreement (SLA) saw an improvement of over 10%, with the majority of orders now falling within a 2-3 day SLA.
We're continuously striving to ensure that your experience with us exceeds expectations, and your feedback helps us in this endeavor. If there's anything else we can do to further improve your experience, please don't hesitate to let us - support team know.
Thank you once again for your valuable feedback and for choosing us as your partner :) <3