Reviews (442)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its user-friendly interface and smooth Shopify integration, suitable for both beginners and experienced merchants. They praise the responsive customer service, wide product range, competitive pricing, and fast production and shipping times. Features like the mockup generator and custom design uploads streamline operations, while no upfront costs and automation simplify logistics. Promotions and discounts are also valued for cost savings.

July 6, 2020

Originally, Fuel's customer service was spot on and responded in a timely manner. However, now they don't even address your questions and simply ignore the parts they don't want to answer. I ordered samples recently and they were horrendous - the design was faded, cracked, and tiny compared to the size of the garment. They didn't even give me a full refund! The only plus is their pricing which is ...

Bangtannies
United States
6 months using the app
Edited October 5, 2020

Update. Finally got a response. Much appreciated. Will see how things go from here! As anew customer, I would expect better. Submitted one product to test the service. Cannot get a support answer now. Fours days and counting. Happy to change the star rating if Fuel would step up and provide some actual customer service.

Patriot Army: Patriotic shirts, hats, mugs and more!
United States
5 months using the app
May 15, 2020

I'm a little angered reading other reviews. My products were not fufilled timely and their excuse was the COVID. 5 weeks to get 9 shirts. And the test orders, once they finally arrived, were not good fits and teh printing at the top end of the shirts was faded.
Lots of great options, but quality and service were not what others are stating.

Image Born
United States
5 months using the app
Edited March 19, 2020

I normally don't give negative reviews, because I choose to go directly to the company with any issues. But I felt the need to share to let others know before using this company. Recently I starting using this app. I ordered a couple of sample shirts and I was pleased with the product and speed of production and delivery. After a devastating tornadoes hit my community on March 3rd, 2020, my ...

3535 Designs
United States
4 months using the app
May 11, 2021

I am having orders for more than 30 days that are IN PRODUCTION. This is unacceptable!!! I do not recommend this app.

shopmagazine1234
Bulgaria
About 2 months using the app
July 9, 2020

Hello Fuel team if you don't want to complete the orders and ship it even after a month, then please close the business and don't waste our and your time.
I hardly write bad reviews, but this app is not professional at all. At first Max was replying to all my inquiries, but now he is just ignoring my messages. I can see he's reading my inquiries but basically ignoring it. I hope i can post ...

Nepal eMarket
United States
About 2 months using the app
January 28, 2021

I made sample order 22.12.2020 received 28.1.2021. My customers won't wait for their orders to arrive over a month without a huge load of complaints. Print quality was totally horrible and I also bought many different products to test fabric quality and I must say that I would not pay even one dollar for these items. This company has a long way to go if they want to provide quality apparel with ...

Bellafondi
Finland
About 2 months using the app
Fuel POD replied January 28, 2021

Hi there! Want to clear up some confusion here. Looks like your sample order of 8 products went into production on 12/28 and shipped out in 7 business days. Since you are ...

Edited June 22, 2020

WORST EXPERIENCE EVER. I guess they are charging a ridiculously low price to get rid of their inventory by YOU making SAMPLE ORDERS. DON'T LET THEM SCAM YOU. DON'T EVEN TEST THEIR PRODUCTS. THEY HAVE ZERO WORK ENTHIC. Please AVOID using fuel app like the plague. The customer service is responsive until you make an order and received the faulted products. Please do not misplace your trust to the ...

NBNM
United States
About 1 month using the app
July 28, 2020

Did my first order for my store. Took a good 1 month to deliver and upon arrival very bad quality of print

AmazeSportz
Canada
About 1 month using the app
July 17, 2020

Very bad! Terrible support! No ones support me. More than 30 days hasn't shipped yet, Wrong color, bad quality shirt

NGUYEN THI SANG
United States
About 1 month using the app
Fuel POD replied July 17, 2020

Sorry for the confusion here! Not seeing one email from your account though and all of your orders have shipped. All orders shipped within 14 days or less.

Can you let us ...