Reviews (442)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its user-friendly interface and smooth Shopify integration, suitable for both beginners and experienced merchants. They praise the responsive customer service, wide product range, competitive pricing, and fast production and shipping times. Features like the mockup generator and custom design uploads streamline operations, while no upfront costs and automation simplify logistics. Promotions and discounts are also valued for cost savings.

August 12, 2020

I really like your services a lot and I believe you all can do better. With any dark color shirt please add an underlay. It will be a game changer for your companies reputation. This will do yourselves a great favor reducing the issues of ink bleeding through the shirt. I think if you make the effort to do so and add more options of print style like vinyl you all will be golden. A company that ...

Blado Co
United States
About 1 year using the app
April 26, 2021

This app is totally terrible! They never know which orders are late to handle!
Low basecost, low quality!

HME100
United States
About 1 year using the app
Edited June 28, 2022

Update 06/27/2022 - Lyman reached out via email and refunded my sample order including shipping. Fuel has also sent out a couple emails regarding production issues and changes - finally. Support remains the most responsive. However while their prices are very good, I remain concerned about quality. They are also adding print facilities to help with their production; however these are third-party ...

Bark Nut
United States
About 1 year using the app
Fuel POD replied June 20, 2022

Hi there Chris, I appreciate your honest feedback. Our estimated production time is generally corrected for our in-stock items. However, delays may happen if the blank is out ...

July 4, 2023

I had this app installed awhile back. Ran out of blanks and notified me when the order needed urgent fulfillment. Would not recommend, causes more stress than needed.

Moon of the West
United States
7 months using the app
Fuel POD replied March 6, 2024

Dear Moon of the West,

Thanks for your feedback. We’re sorry for the hassle our stock shortages and slow communication caused you. Your words hit home, and we’ve been working ...

July 7, 2020

Originally, Fuel's customer service was spot on and responded in a timely manner. However, now they don't even address your questions and simply ignore the parts they don't want to answer.I have many orders which are almost 1 month but they still do not get them out. If not, it's still in pre-shipment status. I got a lot of negative review and refund to my customer as well because of the late ...

hxfullfillment
Vietnam
11 months using the app
October 27, 2020

I used this app to supply teams with fan gear and player gear. hoodies and tees were always late. Always flawed or wrong colored. The claimed the stains were from pretreatment and would wash out it did not. Another order had the arms folded on to the print while it was still wet. ink on sleeve and ruined print. Some orders did not ship for nearly 3 weeks. DTG advertised at 2.5 business days. I ...

TK DesignsLLC
United States
6 months using the app
March 12, 2022

We're just getting started adding print on demand products in out store to grow our small business. So far I've been very happy with not only the pricing in comparison to other POD apps but also the customer support has been all you can ask for. Fast, professional, and helpful.

Wild Buffalo Gifts
United States
11 days using the app
Fuel POD replied March 15, 2022

We appreciate you choosing Fuel, Suzie. We strive to be the best POD out there from our pricing and customer support. If you need anything to help you grow your store, we're ...

October 16, 2020

I placed an order on Sep 20th, and it's Oct 15th and still showing "shipped". What a joke. Don't waste your time. They lure you with the low prices, but you pay for it in reputation and returns.

Politics Bee
United States
5 months using the app
Fuel POD replied October 16, 2020

Hi there! Very confused what the issue is here. We received your order on September 20th and it shipped 2 days after on the 22nd.

I do see USPS had a delay with the package ...

May 11, 2021

Служба поддержки работает быстро и эффективно. Все возникающие проблемы решаются. Я сотрудничаю с этим производителем по поставкам худи. Качество очень хорошее. Из минусов - не отслеживается посылка и достаточно долгое изготовление продукции

LalaBel Poster Bozar
Belgium
9 months using the app
May 26, 2020

It's the most cost efficient app. Also it has the quickest delivery time. So its the best out of all. The chat support is also very responsive & helpful. Go for it.

Joy Goodies
United States
9 days using the app