Reviews (407)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, ideal for newcomers to e-commerce and print-on-demand services. It is praised for responsive customer service, high-quality prints, and a diverse product range, all at competitive prices. The efficient fulfillment process and intuitive design tools enhance merchant and customer satisfaction, while no upfront costs and custom thank-you notes add value. Educational resources further help merchants maximize app usage.
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Definitely not the best experience. 3 out of the 5 shirts I ordered and received were incorrect. It's Day 13 and I'm still waiting for matters to be made right. Fuel could definitely use some adjusting in the Quality Control and Customer Support departments. Both are SERIOUSLY lacking.
Hi Lori! Apologize for your experience so far. It is out of the ordinary for the products that are sent out to have errors like that. We are committed to making this right for you though and have already put in a new order to reprint the errant products. Feel free to send us any issues like this in the future and we will reprint or refund issues if there is ever an error on our end!
I tried to test this company but on two several occasions, they canceled my order due to the shirt not having the inventory. When I contacted the customer service, which by the way is responsive - they advise me to make sure to check the inventory before placing an order and get this - it would still publish on your site. So basically, POD concept is I get to not predict what people would order. I rather pay extra than to get this headache.
La app tiene problemas al abrirse en el tablero de apps, cosa que no ocurre con otras aplicaciones que tengo en Shopify.
The prices and everything are great, but at first when I had orders come in they would not sync with the app, so I tried manually putting them in and that did not work either. The support is unavailable on the weekends which was a little frustrating, but once I was on with them on Monday they smoothly helped me fix the issue. Once the company grows and so does the support team I am guessing these issues will be ironed out.
I'm literally glad that this app exists! they have the lowest prices, Tons of t-shirt colors, I ordered a sample and the printing quality and colors are very good, I sell on amazon and this company gave me a second chance to lower my prices and beat the competition in the marketplace, the app interface is simple and very easy to use, highly recommended, thank you!!!!!
This app is undercooked and needs more time in the oven. No custom mockups which means my products will look identical to everyone else who uses this app, inability to adjust sizing of designs on apparel, and no way to import products that already exist in my store. This app provides no value to me in it's current state.
Sorry to hear you had a bad first experience! We do offer custom mockup options and allow you to adjust the sizing of your designs. I emailed you instructions for that.
And we are a new app and do not have the ability to import existing products. We do plan on adding in that functionality and much more as well. Feel free to reply to my email and we can jump on a call and go over the application. I'm here to help.
Best,
Max
Had a few stores with them, they really support newbies to set shop and that's a lease of life when you start off. Thanks Fuel for being there when needed. Yes, there are some things which can improve but your pricing is so good, no one there to compete. I have seen good quality as well. Just need it every time.
Thanks for your review, Pallavi. Where here to not only help our powersellers to grow their business but new sellers as well! If you haven't visited our blog (https://www.getfuelpod.com/blog), we have articles filled with useful information for all sellers.
As far as quality goes, we just added nine print facilities to our network which improved our overall fulfillment time, and our quality as well. We'll be adding more products to our catalog soon, so stay tuned!