Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, efficient fulfillment times, and wide product range. They find the interface user-friendly and praise the customization options. The customer service is often commended for its promptness and expertise in resolving technical issues. Merchants also value the quality of printed products and the app's ability to handle large order volumes. Some have even switched their businesses to Shopify based on this app's recommendation.

June 14, 2021

I used this app as my fulfillment partners and I am very happy with their service. Have had only one order till now and their shipping time was unbelievable!!

KartKink
India
About 1 year using the app
September 30, 2019

This App brought all the value I needed at the perfect time. High quality products I can stand behind, spectacular customer service, and unbeatable prices.

I can finally have all variations within 1 product, I can finally set my mind at ease with fixed and fantastic pricing, and I know my customers already love these products so it's a good time all around.

I've tried finding a better solution, but there just isn't another company doing what FUEL and Scalable Press are doing.

I'm a loyal and lifetime customer since day 1 and will stick with this company since they've had my back as a small business owner.

DaveWears.com
United States
About 1 year using the app
Fuel POD replied September 30, 2019

Thanks for the kind words, Dave! We are excited to continue to partner with you and your store. Cheers!

April 7, 2020

If you're thinking about using Fuel STOP thinking and USE THEM!!!! The print quality is amazing, the production time is great as well. My first sample order got to me in 5 days after placing my order. I love my shirts and I love that I found Fuel. Max is great at getting back with you when you have a question. It's very clear that they care about the customers. I look forward to a LONG partnership with fuel. One last thing the prices, sweet baby Jesus the prices are amazing. USE FUEL!!!!!!!

Melanated Elevation
United States
About 1 year using the app
January 4, 2022

I had not received payment from PayPal due to some issues at the customer's end. However, the auto fulfillment option had placed the order for production. On request, the FUEL representative was prompt enough to cancel the order for production. Otherwise, in case of any delay, the product would have been shipped without the payment received by me.

GeegaMart
India
About 1 year using the app
Fuel POD replied March 1, 2022

We're happy to hear our amazing Customer Support team was able to help you, Joyrup. Feel free to visit our Help Center for more information about how to edit your fulfillment options.
- Lyman

November 19, 2020

One of the best app or I can say the top best fulfillment partner for my econ business. Kudos to fuel and thanks for helping the budding drop shipper to excel in their field.

Shopaholickart
United States
About 1 year using the app
Fuel POD replied November 29, 2020

Right on! We are happy to partner with you and will continue to work hard to provide a service to allow you to thrive :)

October 14, 2021

There are some things about the app that could be a bit better, like better inventory syncing, but I am totally willing to overlook that because of the excellent customer service. I have never had a problem that hasn't been fully resolved in a timely manner! Thank you Hector, Luis, and the entire support team!

Loud Sisters Shop
United States
About 1 year using the app
Fuel POD replied October 27, 2021

Thanks for your feedback. We're working on ways to evolve the app to improve your experience. Our Customer Service team appreciates your kind words. 🙏

September 1, 2020

Great customer service and quality products. Max is very helpful and prompt with queries.

Customer feedback has been great!

Miss Deplorable
United States
About 1 year using the app
Edited April 6, 2021

4/6/2021 - I have stuck with Fuel thru the pandemic and tried a few samples from competitors with my business, brokenchainsapparel.com. Fuel's printing has been better than most that are close to their price point. Their printing and delivery is always within their advertised production lead times. I did have an issue with a customers chest logo not being correct. Max reached out to me right away to let me know they did find a problem within their system. He refunded me the full amount. Max kept me up to date with the investigation and solution. The one thing I wish Fuel would do is integrate live inventory so that if it isn't available, a customer can not order and then have to be told that it is currently out of stock. This would be a great feature if they could implement this. Again, the print quality has been really good other than the one issue with the chest logo. I have several of my designs that I have wore consistently for a year and the print still looks good. 5/8/2020 - 10:12 PM -Update on review: Max reached out to me and helped me make the corrections I needed which were actually on my end not theirs! The response time was amazing. I can't wait to actually start using them now. I've heard a lot of great reviews on their print quality and I am ready to see 1st hand!! Changed from 2 star to 5 star based on customer service Pricing is great but I couldn't get the products live because i kept getting the 'There are no shipping methods available for your cart or address' because I could not get the "inventory managed by" to pull up Fuel. It wouldn't even give me the option. It's like their app does not integrate well with Shopify

ABBA Shirt Co.
United States
12 months using the app
Fuel POD replied May 8, 2020

This is not a Fuel issue but something that you need to configure within your Shopify settings. Sent you a message to help you fix it!

Thanks,
Max

August 3, 2020

very good customer service! Max gets back to right away and answers any questions, Just started with this App but so far so good!

I Love My Horse Stuff
United States
12 months using the app
June 17, 2021

Great customer service, friendly, reasonable prices, fast shipping, quickly response. Hope you could improve your production time.

PLTEE
Vietnam
12 months using the app