Reviews (243)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer retention and sales through customizable loyalty programs and gamification. They value its ease of integration with Shopify, responsive customer support, and effective onboarding. The app's flexibility allows for tailored adjustments to fit specific business needs and brand identities, with regular updates and multilingual support enhancing its global appeal. Improvements in customer lifetime value and average order value are noted.

March 16, 2023

The features are beyond my expectations and on top of that the customer service is SO friendly and responsive! Thankyou Selouky and Donia for being so helpful and never making me feel annoying for asking a billion questions :)

Beigee
Australia
About 1 year using the app
Gameball replied March 30, 2023

Thank you for taking the time to leave such a positive review! We are thrilled to hear that you were pleased with the features of our product and that our customer service ...

May 22, 2022

Very happy with the instruction. Very helpful! Highly recommend for all shopify users. To increase engagement rate and sales.

Pink Haley
United States
About 1 year using the app
Gameball replied June 12, 2022

This means the world to us. Happy to have you, Alice :)

February 12, 2024

The best app when it comes to Loyalty & Rewards. I tested Gameball vs other rewards apps such as Smile.io and it's significantly better. Truly a fresh approach to rewards and amazing customer service.

ELITE FIREWORKS®
United States
12 months using the app
Gameball replied February 20, 2024

Valmir, Your feedback means a lot! Thanks for keeping in touch with us. You're doing amazing.

February 1, 2023

Lots of wasted time and headaches! I so badly wanted this app to be the loyalty tool for my small business, but I am CONSTANTLY being forced to fight fires and fix bugs that seem to appear every other day.

While the customer care team is generally responsive to my cries whenever there is an issue, they are always quick to assert that it's "surely not an issue with their app" and the fault of the ...

Convié
United Kingdom
12 months using the app
Gameball replied February 1, 2023

Thank you for your review, Cristina. We are so sad to see it and we totally understand how technical issues could have a major effect on our client's business for that we ...

Edited April 20, 2022

Gameball is my favorite app on Shopify, many things make them the best loyalty app, the ease of the user experience since collecting points to redeeming the coupons, the people behind it are amazing and supportive all the time. KEEP GOING ♥️

متجر باندا
Saudi Arabia
12 months using the app
Gameball replied December 24, 2019

We are so happy you are enjoying our app! :)
Thanks for your feedback!

January 28, 2021

Have been looking for an app that helps my store to do the VIP system. I've tried like 10+ apps and most of them are not useful for me, not to mention the high price. But Gameball is literally the best app so far I've used. Reasonable price and useful function. Also their support team answer so quickly (like within half an hour?) Would definitely recommend all of you to try!

NUDEBLANC
Hong Kong SAR
12 months using the app
Gameball replied February 9, 2021

Your feedback means a lot to us, thank you for choosing Gameball😄

January 27, 2021

Our Experince with Gameball has been brilliant so far, the customer service are fantastic at explaining any of the features of the app and the potential seems endless with it. The fact you can gamify ordering we think will make drive customer engagement, we cannot wait to get it launched to see the results!

MyDelifresh Ltd
United Kingdom
12 months using the app
Gameball replied February 9, 2021

We're so happy to know that you're enjoying your experience with Gameball. Thank you for your feedback☺️

October 4, 2022

Super application et service client au top: très réactif et orienté solution :) Application complète pour mettre en place un programme de fidélité gamifié complet !

Demain Beauty
France
11 months using the app
April 27, 2022

I'm really enjoying using Gameball, they have premium features for a good price and an excellent Success Team - Habiba has always been quick to respond and super helpful! Highly recommend.

SEGA SHOP UK
United Kingdom
11 months using the app
Gameball replied May 8, 2022

Trust me, we enjoy working with a big brand like Sega just as much! Thank you so much for your kind words, always happy to help :)

January 21, 2022

Gameball is like a dream come true. A very good looking loyalty app that has alot of options and entertainment for our customers.

Gotu.pt
Portugal
11 months using the app
Gameball replied May 8, 2022

We are grateful for your feedback!
It's our pleasure to provide the best possible service to our guests :)

Thank you very much!