Reviews (403)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, noting quick response times and effective problem-solving, especially with technical issues during installation and use. The support team is recognized for their dedication and ability to assist in multiple languages, as well as their capability to customize the app for different themes and setups. Long-term merchants, some with up to five years of usage, consistently appreciate the app's performance and the quality of support received.

Edited February 5, 2024

After encountering a problem, the support team resolved everything. We are all human, and issues can arise. I understand that and can recommend the app.

Acqua Alpes
Austria
Almost 4 years using the app
iubenda replied January 31, 2024

Hello,

I'm very sorry for the experience you've had with our customer support team. Unfortunately you needed us in a time of an organisational change that was accompanied by various cases of illness within our small support team. This is no excuse, but we do hope it'll provide you with a bit more context.

In the end, coincidentally, we responded to you with the solution to your issue literally 20 minutes after this review went live. However, I'm extremely sorry it had to come to the point where you felt the need to post a review about the slow support, and sincerely hope that now the problem has been resolved your experience with us will improve.

Edited August 10, 2020

On first look the app seems good but unfortunately it slows down the page speed by over 10%. What can i do to avoid this?
Update: The support is great, they contacted me very fast and tried to solve the problem. Support deserves 5 stars!

Pandabo
Germany
Almost 4 years using the app
iubenda replied August 12, 2020

Thanks for your review and 5 Star support rating.

In some cases, the app is slowing down, depending on themes and additional heavy load features in the shop. We are happy to announce, that we will release a new version to solve this, soon.

Cheers

March 10, 2021

The app keeps what it promises and feels legally very secure. Very good value for money and excellent customer support. Only the visual representation and its individualization could be a bit more pronounced, because to make more detailed changes you need basic HTML knowledge and / or coding skills. (Status: March 2021)

Goldfels
Germany
Almost 3 years using the app
April 11, 2023

Nach dem Upgrade unseres Shops www.swiss-jewels.com auf ein 2.0 Theme, gab's ein Fehler im Code. Der Support hat aber schnell reagiert und konnte das Problem lösen.

swiss-jewels.com
Switzerland
Almost 3 years using the app
January 19, 2022

Gute App und vor allem guter Support bei Problemen.
Optisch könnte die App aber noch einen draufsetzen.

FLATSIX breakfast club
Germany
12 months using the app
June 29, 2020

Support is good and fast but app is very pricey. And what I write now is just to get to the 100 characters required.

Die Lagerhalle
Germany
10 months using the app
April 13, 2023

Mein Cookiebanner wurde nicht mehr angezeigt und so kontaktierte ich den Support. Dieser antwortete rasch und behob mein Problem innerhalb weniger Minuten.

Stritzbärt & Friedolin
Austria
5 months using the app
November 26, 2020

App works good. After problems with bi-lingual shop, the service team helped me to solve the issue. Great service!

Kakoobags
Germany
4 months using the app
January 19, 2023

Die App ist sicherlich gut. Leider generiert sie bei Nutzung einen Code-Schnipsel, der dann im theme.liquid einen Error generiert. Der muss professionell vom Support oder einem erfahrenen Dev. gelöst werden. Hat dann alles geklappt. Support von beeclever war schnell, kompetent und sehr freundlich.

Lieblinge
Germany
4 months using the app
Edited August 25, 2022

Update: Leider funktioniert die App immer noch nicht. Aber ....
Sowohl der Support als auch der Geschäftsführer kontaktierten mich telefonisch, obwohl ich die App bereits aufgegeben hatte, und suchten nach Lösungen. - Derzeit wird der Fehler neu untersucht und ich hoffe, dass er beseitigt werden kann - aber alleine der Service und das Engagement in der heutigen Zeit verdient höchste Annerkennung. Daher ändere ich meine Bewertung von 1 Stern auf 4 Sterne. Sobald das Thema gelöst ist, natürlich 5 Sterne. Ursprüngliche Rezension:
Leider funktioniert die App bei mir nicht. Sie ist installiert, startet in Schleife ständig neu bis, nach einer Weile, die Meldung kommt, dass die App mit meinen Safari Cookie Einstellungen oder der neuesten Safarie Version nicht funktioniert. Ich sollte die Einstellungen ändern oder einen anderen Browser nutzen. Beides getan (Firefox, Crome und DuckDuck). Leider nach wie vor das gleiche Problem.

Grusskarten, Postkarten & Geschenke
Germany
2 months using the app