Reviews (1,173)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, high-quality prints, and seamless Shopify integration. Its global network of print partners helps reduce shipping times and costs, enhancing customer satisfaction. The app offers competitive pricing, customization options, and an eco-friendly focus with local production and FSC-certified materials. Customer support is responsive and available 24/7, though reviews on its effectiveness vary.

October 9, 2024

It's great, although I'd prefer more automated options for bulk product setup. Especially of wall art where all mine needs to be is centered and scaled to fit.

The Wonky Wanderer
Australia
10 months using the app
Gelato replied October 10, 2024

Hello,

Thank you for your positive review! We’re glad to hear that you’re enjoying Gelato. Regarding your feedback on bulk product setup, we have solutions which can help streamline the process. You can learn more about these features in our Help Center or by contacting our team via chat or e-mail - we will be happy to support you according to your needs.

If you need any further assistance, feel free to reach out, we are available 24/7!

Best regards,
Andrzej
Gelato Support Team

October 9, 2024

I love how easy this app is to navigate. there is many design templates available. shipping is cost effective and fast. Gelato has made starting my own online business possible. and such an easy transition.

L.J Boutique
Australia
22 days using the app
Gelato replied October 11, 2024

Hello,

Thank you for the wonderful review! We’re glad to hear Gelato has been working well for you. If you need anything along the way, don’t hesitate to get in touch.

Best regards,
Bart
Gelato Support Team

Edited December 9, 2024

Simple, easy, straight forward.

My Store
United States
About 2 months using the app
Gelato replied December 2, 2024

Hi there,

Thank you for your feedback! We’re glad to hear you find Gelato easy to work with. If you ever need assistance, we’re here to help.

Kind regards,
Bart
Gelato Support Team

October 16, 2024

I like how I can create or upload images here for my POD mugs. The customer service always responds to my inquiries. The delivery is also fast like when I ordered a test product of my mug. Kudos!

CircleOfMugs
United Kingdom
3 months using the app
Gelato replied October 18, 2024

Hello,

Thank you for your kind words! We’re happy to hear everything is going smoothly, from creation to delivery. If you ever need anything, feel free to get in touch—we’re always here to help.

Best regards,
Andrzej
Gelato Support Team

October 31, 2024

Wow, this has been very easy to setup, and to produce my first batch of products.

Would definitely recommend.

Concept Prints
United Kingdom
About 1 month using the app
Gelato replied November 2, 2024

Hi,

Thank you for your 5-star review! We're glad to hear that you found the setup process easy and were able to produce your first batch of products smoothly.

We appreciate your recommendation and hope to continue providing you with a great experience.

Kind regards,

Michal
Gelato Support Team

November 7, 2024

The easier way to create an on line store

By The Ocean California Apparel
United States
About 1 month using the app
Gelato replied November 9, 2024

Hello,

Thank you for your feedback! We're happy to see that Gelato has made setting up your online store easier. If there's anything we can do to further support you, just let us know.

Best regards,
Andrzej
Gelato Support Team

November 24, 2024

Great customer service, so far so good!

For Love Of Humor
United States
9 months using the app
Gelato replied November 26, 2024

Hi there,

Thank you for your review! We’re glad to hear you’ve had a positive experience with our customer service. If there’s anything else we can assist you with, feel free to reach out anytime.

Kind regards,
Bart
Gelato Support Team

November 13, 2024

Exelent, pay on demand easy to use fast business

Guidry 3D
France
2 months using the app
Gelato replied November 14, 2024

Hi there,

Thank you for the 5-star rating! We’re glad you’re enjoying the ease and speed of using our service. Feel free to reach out if you need any further assistance.

Best regards,
Bart
Gelato Support Team

November 5, 2024

seems good to me lets hope it stays that way

My Store
Vietnam
2 months using the app
Gelato replied November 7, 2024

Hi there,

Thank you for the 5-star rating! We're committed to providing a positive experience and will continue to support you as you move forward with Gelato. If you ever need assistance, don’t hesitate to reach out.

Best regards,
Bart
Gelato Support Team

January 7, 2025

Impressively simple to make a promo merch business!

WonderTour
United States
About 2 months using the app
Gelato replied January 9, 2025

Hello,

Thank you for your feedback! We're glad to hear you're finding it simple to set up your merch business. If there's anything we can assist with, don’t hesitate to reach out!

Best regards,
Bart
Gelato Support Team