Reviews (4,791)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting sales and conversion rates through its post-purchase sales funnels and comprehensive platform, reducing the need for additional apps. Its user-friendly drag-and-drop interface and customizable templates allow merchants without coding skills to create professional-looking pages. The app offers a range of widgets for extensive customization, performs well with fast loading times, and integrates smoothly with Shopify. Customer support is often highlighted for its quick and effective service, with staff members like Justin, Ken, and Miley receiving specific praise for their assistance.

November 16, 2022

Petits problèmes de compatibilité avec le thème shopify, mais support client réactif et efficace ! Permet de construire de belles pages de vente.

Artigia
France
3 months using the app
GEMCOMMERCE CO., LTD replied November 18, 2022

Thank you so much for this great 5-star review! We really appreciate your help in spreading the word about GemPages. It means a lot to us.

July 28, 2020

Really pretty great app overall. I've tried all the major page builders. It saved me loads of money I would have spent hiring a programmer. It might take a little bit of time to learn the ropes, but not much, it's intuitive. You don't need coding experience. Doesn't hurt though to understand basic CSS/HTML. I was really pleased once I got up to speed with this app. It can do pretty much any basic edits and styling you want. Only problem I found was it can be a little glitchy. You can find ways around it.

Lono Light
United States
3 months using the app
April 13, 2021

i like this app, takes a bit time to understand it but ones you do, you wil take off. More elements are needed tho. but overall, good one gem page.

Picklist
Netherlands
3 months using the app
March 18, 2022

Best customer service. So quick, so hands on. The pages look so much better!! I would recommend this app 100 times over.

thebloomologist
United Kingdom
3 months using the app
Edited November 29, 2019

First of all this app is a great drag and drop. If you have absolutely NO idea what you're doing with code then go for it! This will open doors. If you know ANYTHING about code then I suggest just working on your pages yourself and saving the $30 a month.
First, the CSO I talked to recommended I use another app called GemThemes so I can customize my header as I wanted to do. This app is outside shopify but seem to be working fine (so far). The thing is that my product pages keep reverting from the page I designed on this app to the default in the theme. I lost hundreds of dollars in potential revenue due to this which is why I don't recommend getting this. Minus 1 star for that.
Second, when I contacted support regarding this, I didn't get a response for at LEAST 1 day. Minus 1 star for that. (I do disclose this was a weekend but OVER 1 day on such an important issue? You be the judge if that's justified).
Third, I made a product page to be default for ALL my products. The issue is with the swatches. You can't have any other type of swatches other than the boring text in a box ones. If you want to make say, colours for swatches, you need to make a different page for each one. I wanted to make a different image for different patterns depending on the style. Each of these images are already associated with a variant in shopify so you would think it's an easy thing to do. OF COURSE NOT! The only way to do this is to upload an image of each variant of each product that I want to use and then make each product page seperatly. I HAVE ABOUT 400 PRODUCTS AVERAGING 10 VARIANTS EACH. Do the maths on that one folks! Minus a star for that.
All this is within my 10 day trial. If things don't start shaping up I'm certainly not paying for this rubbish. I'll return to update my review to let you know if I kept it so stay turned folks.
Fourth!
Even after writing this review, Gempages suggested I install a swatch app (my choice of which one) and this doesn't work with them! Bye bye another star! If I was paying for this crap I would uninstall in a heartbeat. Don't even bother with this.
PART 2!
So even after PAYING for this. They chatted to me for a couple of hours saying they can fix the swatches but didn't. Said they would keep me updated and that was THREE OR FOUR DAYS AGO!
You're joking right!
PART 3
So after taking to social media (facebook) I finally got a response. So far it has been about 4 days since the swatch issue was attempted to be fixed. I'm leaving 2 stars off because of the 2 extremely long periods between getting any response and 1 just because the swatch issue isn't fixed. They have assisted me to fix the issue of my product pages reverting to my default theme page so I have bumped it up to 2 stars instead of my original 1 star.
PART 3
So after discussing the swatch issues, one of the support team gave me a creative solution to improve my product page. This didn't fix the issue but it did help my product page look better. I am told they are working on a release to fix the swatch issue and make this an app wide improvement. I was updated on this the next working day by one of the team. For this I've increase the rating a star to reflect this. However, I have had a customer ask for a refund due to selecting the wrong variant so this issue is beginning to not only affect my prospective orders but orders that have been placed. I included this as a reflection to the importance of having high performing swatches in my store and for other merchants reading this to be able to use this to consider if the same issue would affect them. If it won't, please disregard the comment.
PART 4
So the tech team worked on it and made some custom code for my store to make all the "colour" options in the variants display the thumbnails. Would be great if I had the option to do this to other options such as "Stone Colour" variant options as well. I'm sure the update will make this app a must have for everyone though. Keep up the great work GemPages!

Inspiration Online
Australia
3 months using the app
September 16, 2019

fast service and help from support, great app. Only thing i dont like is how sometimes images or things are not on the same height but they say they are, could be me idk

Snoepmeneer
Belgium
3 months using the app
April 7, 2021

Few small problems. But customer service is fixing every problem very fast. Nice to work with GemPages.

unbound coffee roasters
Austria
2 months using the app
July 31, 2020

I signed up for the app for not more than a month. I like it so far! Customer service is great. I hope it will continue to be a good experience.

theCasesretro
Philippines
2 months using the app
Edited October 29, 2019

UPDATE - after I posted a negative review, a support rep named Janie came to the rescue and was able to fix the problem in 5 minutes.
If you are running into an issue, I recommend you ask for her directly in order to save time and sanity.

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ABSOLUTE NIGHTMARE OF AN APP.
Spent two whole days working on a page, only to get a red "internal server error" popup when I hit the Publish button.
Contacted support thinking this would be fixed, 3 days later I feel like blowing my brains out. The whole conversation is completely absurd, it’s like talking to a prototype robot from the 80’s (except they have a korean idol as their avatar). I think I’m being pranked, it’s the only explanation that makes sense.

It doesn’t seem like they are even looking into this bug, so not only did I lose 2 days of work, I also have been losing my mind trying to properly communicate with them, only to get zero help & zero answer as to why this is happening or how to get the friggin page finally published.

Kurafuchi
France
2 months using the app
October 21, 2020

User friendly and great templates to start with. And good customer service so far they were able to assist me and solve my issue

Betoopy
France
2 months using the app