Reviews (3,271)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing Shopify store functionality and aesthetics, boosting sales and engagement. Its intuitive drag-and-drop interface allows easy page creation without coding, offering extensive customization, SEO tools, and responsive designs. Reviewers praise its reliable performance and the support team's responsiveness and helpfulness, providing custom solutions and guidance, ensuring minimal business disruption.
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Used to be great, but has gone downhill since the V7 upgrade. As of late it feels like they're doing everything they can to put previously accessible features under new, more expensive paywalls, just to squeeze every last dollar out of marchants.
Which would be understandable, if the app was still great. It's not. Everything went to the toilet since V7. They constantly push "upgrades" that take several minutes "re-optimizing" your pages before you can get in the editor to make any changes. That too often freezes. I've found myself locked out of the editor due to an "upgrade" at crucial times.
Anyone who hasn't used this yet, I recommend you install something else.
Hello Mech.land,
We are truly sorry for the frustration you experienced with the V7 upgrade and the recent app lockout. The issue was caused by an unexpected outage from Amazon Web Services (AWS), which affected many platforms including ours.
Our team has been working on improving our infrastructure and backup systems to prevent similar disruptions in the future.
I’ve also reached out to you directly via email to discuss your experience in more detail and ensure your concerns are fully addressed.
Best regards,
Auri
GemPages Customer Support Manager
It doesn't work with JPEG image formats, total waste of time. We tried to request a refund only five hours after payment, but they make you provide so much evidence. It’s just another way of wasting time.
Server down during multiple hours. Still waiting with a lot of work and changes to do and no access.
Hello AMORENCE,
We are very sorry for the inconvenience you experienced when our servers were down. The issue was caused by a major outage from Amazon Web Services (AWS), which affected many platforms worldwide, including ours.
While this was beyond our direct control, we fully understand how frustrating it must have been to lose access during an important time. Our team has been working on improving our infrastructure and backup systems to prevent such situations in the future.
We truly appreciate your patience and understanding, and we hope everything is now back to normal for you.
Best regards,
Auri
GemPages Customer Support Manager
I used this app for 1 year and my site slow down and to load my product page takes 15-20 sec. And i had some issue that my template disorted if I wanted to uninstall, i talk with them but they did't help me with a real solution.
Hello MindFit,
It's Auri, a Customer Success Manager at GemPages.
I am truly sorry to hear about your experience. Page loading speed can be influenced by many factors, including content size and even external network conditions.
Since you had designed many templates with GemPages, uninstalling the app may have caused some display issues due to missing code.
That’s why we advised that you can safely redesign your pages using Shopify’s default editor afterwards.
I appreciate your feedback and will continue working to improve. If you need any additional support, our team will always be here to help.
Auri
GemPages Customer Success Manager
Bad Support i am waiting for more than a week for a solution. tony.pham@gempages.help is not helping me properly.
Hello NoorShades,
We are very sorry for the unpleasant experience and the delay you’ve faced.
At the moment, our team is still working on improving support for the Translate & Adapt issue, which may be why the solution has taken longer than expected.
Since support via email can sometimes take more time, we kindly suggest reaching out to us through our Live Chat inside the app for faster updates and assistance.
Best regards,
Auri
GemPages Customer Support Manager
User navigation is confusing, loading time takes awhile, which led me to refresh my page all to realize that any of my unsaved work did not auto-save and I had to start all over...and then to realize that I had to upgrade to launch my 2nd landing page. Unfortunately will not be using this app any further.
Hello sea and blossom,
We're truly sorry to hear about your experience, and we completely understand how frustrating it must have been to lose your work and face limitations unexpectedly.
We’d love to learn more about what happened, especially around the unsaved work, as we may be able to help recover the page or at least understand how to prevent this from happening again.
Also, just to clarify, our Free plan allows publishing of one page only. To launch additional landing pages, an upgrade is required, though we understand this could have been communicated more clearly, and we’ll take your feedback seriously to improve that.
If you're open to giving us another try, please reach out via in-app chat or email at support@gempages.help, we’d love a chance to support you directly.
Best regards,
Auri
GemPages Customer Success Manager
support is terrible
Big problem. I have created a landing page, but the shopping cart creates an incorrect design (different from the original store). GemPages shopping cart design is terrible. Emerald in support did not help me and told me to solve the problem myself.
Support claims that the cart is managed in the main Shopify theme, but I don't have that. There is an error on the app side and they are not solving it. I paid 59 dollars, spent a whole day doing the landings and now I'm going to lose time and money.
Good day Dentiphoto,
First of all, I would like to sincerely apologise for the frustration and inconvenience you’ve experienced.
I have personally reached out to you with a proposed solution to help resolve the issue, and I hope you’ll be able to review it whenever you have time.
We truly regret that this situation caused you both time and financial loss, and we’ll continue to do our best to support you until this matter is fully resolved.
If you need any further assistance, please don’t hesitate to get back to us — we’re here and ready to help.
Auri
GemPages Customer Support Manager
NO A/B Testing Feature anymore!
One of the reasons i chose GemPages a year ago was because they had A/B Testing feature which was not perfect, but was good enough to optimize my landing pages.
How they scrapped the feature in the new version and leaving those like me who prepaid for a YEAR in advance with no option to do a/b testing!
I'm looking how to migrate to Shogun before next billing date.
Dear Kuzmanov,
This is Auri, a Customer Support at GemPages.
Thank you for sharing your feedback regarding the unavailability of the A/B Testing feature in our V7 platform. I understand how frustrating it must have been for you to search for this functionality, only to find it missing compared to V6.
A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6.
We take your feedback seriously and will definitely work on it to improve our app better.
Once again, thank you very much for giving us an opportunity to make things better.
Best wishes,
Auri
GemPages Customer Support Manager
Made me believe there is A/B testing but there isn't. I'm looking a way how to migrate to Shogun.
If you are choosing GemPages as you provider, you should 100% think about the fact that they advertise features, but they don't work or are not actually included...
Dear Kuzmanov,
This is Auri, GemPages Customer Support Manager.
Thank you for sharing your feedback about A/B testing.
Please allow me to explain, A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6.
Hence, we are working for a perfect solution which can help our customers utilise the feature better.
I have reached out to you with a solution, but haven't heard from you.
I would be very appreciate if we can discuss further to help you achieve your goal.
Best wishes,
Auri
GemPages Customer Support Manager