Reviews (4,995)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and conversions with features like post-purchase funnels and extensive customization options. Its drag-and-drop interface and variety of widgets allow for creating unique, professional stores without advanced coding. The wide range of templates and free custom coding options are also highlighted. Customer support is praised for being responsive, professional, and helpful, providing clear, detailed guidance that enhances the user experience.

November 24, 2024

there are many left over codes after uninstall of the app

Vshine Silk and Shine
United Kingdom
4 months using the app
July 22, 2024

This app is very frustrating to use if you are new to building a shopify page. It's not intuitive and many of the app add-ons and functions do not seem to work.

Customer service is nice, but their response time if 5-8 hours if you are on east coast time. This makes getting help or finding solutions even more difficult.

MrKirshy
Canada
3 months using the app
July 21, 2024

gempages is good, however you can't translate pages without paying a lot of money. Gempages should find a solution for this.....

Lavore
Netherlands
4 months using the app
Edited January 22, 2025

Stuck itself in every inch of the code to my website and not easily removed even seems to be adding more of itself after uninstalling, and the landing page doesn't even work correctly. Has slowed down my website significantly!

Love Light Minnesota
United States
8 months using the app
August 16, 2024

wow

Vessel & Co
United Kingdom
About 2 months using the app
Edited July 31, 2024

Update: I'm working on this again 1 year later and still having similar issues. The platform is slow to load and support are not online during European business hours.

App is good but support are rarely online, or at least not online during our normal business hours in the UK. So we send report requests then do not hear back for hours. With other apps at this price and of a similar nature there ...

MAHI Leather
United Kingdom
Over 3 years using the app
GEMCOMMERCE CO., LTD replied January 11, 2023

Hi Jamie,

Please accept my apologies for the recent frustration you've experienced. The GemPages Team always try our best to cover 24/7 across different timezones. Our ...

February 1, 2022

Great and abundant design features, easy to use and navigate, but otherwise pretty dysfunctional. Glitches often, isn't easily made compatible in all device versions, therefore making you go through loops to make everything perfect on all devices. Some things will stop working after they've been published for some time, such as buttons and links. Worst part of all: Their support team, or lack ...

Clean Skin Club
United States
Over 3 years using the app
July 18, 2020

GemPages itself usually works fine, but customer support times are very bad! On friday, you will get the message that they return on monday. So if you have a huge bug or problem, you have to find a workaround or live with the bug for 4 days (which is a lifetime in ecommerce)!

Moreover, BEWARE OF THEIR ECOMSOLID THEME!!

The theme is FULL of bugs. For instance, it did not work to show the sales ...

MotorenMaler
Germany
Almost 3 years using the app
September 23, 2019

I've been using this app for over 10 months now and have to say this app has GREAT potential. The amount of customization is amazing for the price. However, the rave stops there. The first couple months were great, but for longterm use this is not a good option. The amount of glitches have become too much for the cost. I would love to continue using Gempages because I've integrated so much of my ...

Mahnal
United States
Almost 3 years using the app
Edited December 27, 2018

After leaving a positive review of 5 stars, I feel compelled to let customers know and rewrite my review after experiencing extremely negative things about this app. Overall the app does what it is supposed to do with minimal bugs. My issue was with the customer support team. I have requested multiple times for assistance regarding the design on our product page however i have been told that they ...

Hilton Textiles
United Kingdom
8 months using the app