Reviews (4,783)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting sales and conversion rates through its post-purchase sales funnels and comprehensive platform, reducing the need for additional apps. Its user-friendly drag-and-drop interface and customizable templates allow merchants without coding skills to create professional-looking pages. The app offers a range of widgets for extensive customization, performs well with fast loading times, and integrates smoothly with Shopify. Customer support is often highlighted for its quick and effective service, with staff members like Justin, Ken, and Miley receiving specific praise for their assistance.

September 24, 2024

I have been using Gem for nearly 2 years now across multiple websites and it has enhanced my website design massively. We use to use other popular page builders but they lacked features which Gem had. There support team is always there to help no matter how small or large the problem is. Even if the problem cant be solved there and then they are prompt to contact once the issue has been resolved. I would recommended Gem for any website project! I really like the request a feature platform and have used it many times with many of my ideas being added. There is the occasional issue with glitching etc but nothing enough to dampen my experience. I look forward to all the new features and updates.

NewMed Ltd
United Kingdom
Over 1 year using the app
November 7, 2024

Great tool, excellent in design customization and responsiveness. The new editor looks amazing, excited to try it out. Support is thorough and very helpful.

The Scoin Shop
South Africa
Over 5 years using the app
October 23, 2024

I’ve been using Gem for a year now, and I’ve really enjoyed the experience. Working with Gem is incredibly straightforward and user-friendly, making it easy to create and customize my website. The support team deserves a special mention—they’re excellent! They’re always responsive and ready to assist with any questions I have, which gives me confidence in using the platform. Overall, I highly recommend Gem for anyone looking for a reliable and efficient page builder!

Tailor Pets
United States
8 months using the app
October 1, 2024

I love GemPages, It allows me to create my website the way in wish. To build pages that suit my products and the information and branding I wish to share with the world. If I need help with anything it is always prompt and allows me to further customise in ways that i need to.

MYEE HARLOW
Australia
Over 1 year using the app
November 17, 2024

Very good customer support! Edward responded quickly to my request and ultimately solved my problem. I'm very happy that it was so quick and uncomplicated, even though I knew almost nothing about GemPages.

Friseursalon by Vali
Germany
Over 1 year using the app
October 2, 2024

I am not much of a coder or designer but Gempages makes my job easy for building quick ideas. I've run into a few issues over the years and support has always provided with a quick and simple solution in a timely manner.

Sauceware Audio
Canada
About 2 years using the app
September 5, 2024

Great all around app. Much more extensive builder than the built-in shopify tools.

I've had nothing but a great experience with their support team when integration issues have occurred. I've yet to find a problem they couldn't fix. Very satisfied.

Matrix Keyboards
United States
About 2 years using the app
October 15, 2024

Very good support for over a year now, regardless of me using it on the free version and with their latest V7 of the page editor, I am very inclined to start paying to access more features

SoSenang
Malaysia
Over 1 year using the app
November 13, 2024

Tina was great in helping me with every issue I have encountered so far!
I have not too much expertise on GemPages Page Builder and she was really helpful.

Thank you for the incrideble customer support.

Quince Cellar
Australia
Over 3 years using the app
October 17, 2024

If I could give 10 stars I would. At 1st I was completely opposed to doing our relaunch on Gempages and read a couple of reviews that were not so positive about there customer service and was very concerned about making the switch. To add to it the designer that actually recommended the app which has nothing to due with Gempages quit on me in the middle of the redesign and I literally just stared at the screen for a couple mins thinking what did I just get myself into. I contacted support and explained my story and the next day I was introduced to Lucas. This angel spent minimum 4-5 hours the week after this happned to me and helped me fix the issues that the original designer messed up and completely opened my eyes to how easy it really is. I can not thank him and every customer service rep that went out of there way to help me launch but also understand the power of what Gempages can do. Ty Ty TY Ty for having such an amazing support staff and again Lucas for making what was an extremely horrible situation to the best outcome possible.

Nutri Nation
United States
About 2 months using the app