Reviews (4,739)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface that requires no extensive coding knowledge. They appreciate the customizable templates, various widgets, and options for advanced custom coding at no additional cost. The app is praised for creating professional, high-converting pages that improve the shopping experience. Exceptional customer support, including responsive assistance, custom coding help, and detailed video tutorials, further boosts merchant satisfaction.

August 11, 2023

Great app to use, although it has some limited features for responsive screens.

Great Customer Support, I contacted them several times for various issues, and they were able to help out themselves or pass on the issue to the rest of the team who then solved my issue.

Coolicon Lighting
United Kingdom
2 months using the app
January 4, 2021

For me it's the best on the market. The support staff is always available and helpful. Oh... and it's very intuitive/easy to use and has the advanced features for inserting code, etc. The only reason it gets 4 stars instead of 5 is because its integration of external apps could be better...but they're working on it. Besides, no app is perfect, right?

Pyoopils - Eyewear For Students
United States
About 2 months using the app
March 2, 2023

Au top ! Je recommande de cet app, juste au top, il y a pleins d'options inclus et le rendu est hyper pro. J'adore mon site est juste magnifique grâce à cette app. Le support est également très pro et réactif.
Seul hic d'où mon 4 étoiles, l'application ne propose pas encore de header dommage.

Smartbabycam
France
About 2 months using the app
GEMCOMMERCE CO., LTD replied March 3, 2023

Hi,
I am sorry to learn that header/footer section feature isn't available this time. However, I have relayed your message to the appropriate department, and we will do our best to deliver the features as soon as possible. We appreciate your patience and would be pleased to assist you in resolving this issue.

August 5, 2020

Excellent application, there are a lot of possibilities and the support is very responsive, it reacts quickly and well.

Neo Vizion
France
About 2 months using the app
Edited February 5, 2019

This was a horrible experience, but after realizing most of the horror was my lack of knowledge on blogging. I should have backed up my content and I did not. I also didn't prepare for there to be an issue where i needed to and you always expect your site code to have a way to find lost files. This weird instance, was THANKFULLY resolved. I glanced at my blog section, and wow, it was all returned to me, Thank you for helping me and retreiving one of my first blog posts ever and almost a baby to me.
The other customer support members were very kind and figured out the issue without delay; I truly don't know what happened initially. I will leave my old review up as it an help others see that even when very rare things happen, Gem pages found a way, and that is all that really matters! BTW: My other pages are beautiful and from my last review, still functioning just fine.

They lost content from my pages. Didn't bother to help me understand what happened; they didn't even know what happened in their own system. Customer service will leave you on "seen" and not bother to reply or care. I spent SOLID HOURS to write each blog and need them for my business, Not only did it completely wipe out my blog; but they don't have the slightest clue why. I even checked previous themes and tried to recover it from code. Without even pressing the save button, it is wiped out of my entire history? This is not even slightly ok. Be very very careful when utilizing this app and backup everything you do even a font change! Before this, I couldn't even work on anything but new pages because it said my page was locked from an app. It 'unlocks' and the first attempt at editing an existing page causes this. The responses from customer service WHILE it says they are active AND have 'seen' your messages is STILL HOURS!!!

Incredible Pooches
United States
About 2 months using the app
October 6, 2020

Application très pratique mais néanmoins avec quelques petits soucis. Heureusement que le service après vente est très réactif malgré le décallage horaire !

Fitaya Paris by BRABUS BUSINESS
France
About 2 months using the app
Edited April 10, 2020

Great app, great support team with day and night shift to back up timezone. Now on pro plan. Go go go

Ritzy
France
About 2 months using the app
September 5, 2022

I've been using this software for more than a month, and it still hasn't let me down after paying for it. I've read all of their tutorials. Their team is very patient, and they'll get a reply within a day. The software isn't perfect, and sometimes there are some small problems. , but don't care, it's really fun to communicate with this group of people, I've lost my temper with them, some people can't really solve the problem, but it's a minority, now my page is beautiful, I think my time is worth it .

ITAPNO
China
About 2 months using the app
GEMCOMMERCE CO., LTD replied September 5, 2022

Thank you for rating your experience with GemPages! We strive to provide our customers with the greatest possible experience. However, sometimes errors may occur even when the greatest care is taken. Please do not hesitate to let us know how we could serve you better so that we can improve your and all other customers' future experiences.

Best wishes!

Edited May 23, 2020

Awesome support for most of the time. The tools its self is very flexible and allows you to create anything just like web flow

Swing Chair Official
France
About 2 months using the app
Edited December 2, 2020

It's been good so far. It's a bit confusing to use at the start, but the live chat help is very good, and Ken helped me a lot, as has Bella

Ninja Tool
United Kingdom
About 2 months using the app