Reviews (4,977)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly drag-and-drop builder and customizable templates that enhance store appearance and conversion rates. It consolidates multiple tools into one, improving site speed and management. The ability to add custom codes for free is highly valued. Support is consistently praised for responsiveness, expertise, and going beyond basic assistance with quick problem-solving and detailed tutorials.
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Very helpful, any time I need help with any design I have yet to ask for something that hasn't be done for me within 24 hours at the latest. Great app.
Fast and precise service, Pauline solved my problem in very few minutes
Amazing customer service! Helped with all issues encountered.
Dzung was super friendly and helpful. Thanks for the great service!
Tony was AMAZING! Im new to all of this and he was super patient with me on helping me with my needs! AGAIN he is AMAZEBALLS! Hey YO TONY!!!! Thank you!
ken was great!, im glad he was able to take over virtually abd fix my issue!
This is just great! Love the whole experience. So easy, fun, and brilliant. Superb customer support. Had a small issue with another app being integrated and the support team responded and fixed it super quick! Thank you!
Absolutely terrible experience. So many times we've run into GemPages limitations and errors—it's beyond frustrating. Publishing errors, progress not saving, and losing work are constant issues. I strongly recommend anyone considering starting with GemPages to avoid it at all costs if you value your time and sanity.
Their live chat support is utterly useless—like paying $1 a day for a VA with zero knowledge. They simply listen to your problems and pass them on to a "higher team," which takes an average of 3 days to reply. My website can't afford to be broken for 3 days—it’s just not worth the money lost on GemPages.
Hello Maxlager,
It's Auri, a Customer Support Manager at GemPages.
I wish you a wonderful year ahead.
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the challenges you’ve faced with GemPages. Experiencing publishing errors, unsaved progress, and delays in support responses is far from the seamless experience we strive to provide, and we completely understand how frustrating this must have been for you.
We’ve already reached out to you directly to assist further and ensure your concerns are addressed promptly. Our goal is to not only resolve these issues but also restore your confidence in our platform.
We genuinely value your time and patience and hope to hear from you soon so we can work together on resolving this matter to your satisfaction.
We are looking forward to hearing from you soon.
Warm regards,
Auri
GemPages Customer Support Manager
I’m truly impressed by the customer service team of this app, especially Jeremy! Thank you so much!! They are incredibly engaging, kind, and always willing to go the extra mile to help. Every time I reached out, they responded quickly and provided clear, helpful solutions to my concerns. Their professionalism and friendly attitude make the entire experience so much better. I highly recommend this app, not only for its features but also for the outstanding support behind it. Thank you for all your help!
This is our 5th Store with GemPages, and as usual the Customer support is always at their 100% Guaranteed!