Reviews (5,047)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the professional look and uniqueness of their online stores, which helps increase sales. Its all-in-one platform, user-friendly drag-and-drop interface, and customizable templates simplify store management and improve conversion rates. Features like hero banners and video support add robust functionality. The customer support team is highly praised for their quick, professional assistance and valuable design advice.

February 10, 2025

I've received an excellent help from support! Thanks so much Miley!

CuiPet
Spain
About 2 months using the app
March 12, 2025

great app with awesome support, even late at night. A+

Northern Lites Outdoors
United States
5 months using the app
December 19, 2024

very good customer service, Pauline help me to fix my page , very professional

My Store
Colombia
3 months using the app
January 6, 2025

The support is very fast in helping you. The platform/App is very easy to use and can be customized to almost anything you want.

Bluebolt Chargers NL
Australia
20 days using the app
December 9, 2024

Made me believe there is A/B testing but there isn't. I'm looking a way how to migrate to Shogun.

If you are choosing GemPages as you provider, you should 100% think about the fact that they advertise features, but they don't work or are not actually included...

Innovato Design
Bulgaria
Over 1 year using the app
GEMCOMMERCE CO., LTD replied January 22, 2025

Dear Kuzmanov,

This is Auri, GemPages Customer Support Manager.

Thank you for sharing your feedback about A/B testing.
Please allow me to explain, A/B Testing is an ...

December 30, 2024

Amazing customer service! Helped with all issues encountered.

Sleazy Greetings
United States
Over 1 year using the app
January 1, 2025

This is our 5th Store with GemPages, and as usual the Customer support is always at their 100% Guaranteed!

Grevant Energy
United States
9 months using the app
November 27, 2024

They were very responsive and quickly resolved my issue. This is very impressive since I'm still using the free version of their platform. Thanks for the support.

ILuvKouleur
United States
6 months using the app
January 1, 2025

Absolutely terrible experience. So many times we've run into GemPages limitations and errors—it's beyond frustrating. Publishing errors, progress not saving, and losing work are constant issues. I strongly recommend anyone considering starting with GemPages to avoid it at all costs if you value your time and sanity.

Their live chat support is utterly useless—like paying $1 a day for a VA with ...

Maxlager
Sweden
2 months using the app
GEMCOMMERCE CO., LTD replied January 2, 2025

Hello Maxlager,

It's Auri, a Customer Support Manager at GemPages.
I wish you a wonderful year ahead.

Thank you for taking the time to share your feedback with us. We’re ...

January 20, 2025

Customer support is top tier, they are super fast and get on top of your questions right away. THANK YOUUUUUU - Sarah you're awesome by the way!

Renuved
United States
5 days using the app