Reviews (5,001)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and conversions with features like post-purchase funnels and extensive customization options. Its drag-and-drop interface and variety of widgets allow for creating unique, professional stores without advanced coding. The wide range of templates and free custom coding options are also highlighted. Customer support is praised for being responsive, professional, and helpful, providing clear, detailed guidance that enhances the user experience.

March 25, 2019

I'm a web designer by trade, and beginning to use this app seemed intuitive, easy, and fast. I loved it in the beginning. Shortly after, I had started gathering issues (integrating into Shopify Homepage, Product Element blocks not showing properly, widgets not completely loading in the gem builder, inconsistent viewing, and continuous bug after bug).

This is where it stopped being intuitive and ...

Cycle Kids
United States
6 months using the app
June 9, 2018

If you are planning a website that is international and want it to be available in various languages ie use a translation app such as langshop, then gem pages is NOT for you. As I found out today.

I have used gem pages for months, and recently uploaded the langshop app to be able to offer my website in russian etc for our overseas clients, while the menus translate, the pages created using gem ...

Olivia Graham Cashmere
Australia
5 months using the app
Edited June 5, 2022

I've tried all of the major Shopify Page Builders. Only Shogun and GemPages are worth using. Shogun is a little more polished than GemPages, everything is a little more responsive and slightly easier to use, and their templates are a lot better. However, Gempages is a much better value. Even with their $300/month plan, Shogun doesn't offer unlimited pages. So for someone like me who uses Shopify ...

Christian Pure
United States
3 months using the app
GEMCOMMERCE CO., LTD replied June 29, 2022

Please accept my apologies for the recent frustration you've experienced. I want to express our gratitude for your input. It will enable us to address these issues and ...

June 29, 2020

The idea is great, but there are so many glitches and bugs that it makes it impossible to create a simple page without losing your patience.

meakoa
United States
About 2 months using the app
August 27, 2019

This app has a very cool concept and is fun when it is working but I have found it is just not worth the time and effort you put in. The customer service is great (Only Leah you should give her a raise). But sadly the only reason that I mention customer service is bc of the amount of times the app bugs up. The page when you are finish editing does not look like it does on the app, when you ...

ALLACCESS SMART
United States
About 2 months using the app
November 25, 2019

Very slow and poor technical support. The app is ok, but pretty buggy if I'm honest. At present, I can't recommend this app.

Vapefiend
United Kingdom
25 days using the app
Edited August 9, 2019

At first use, I was very happy with the ease of design.
But when I would publish the (hours and hours worth of) edits, the real view of my website would totally glitch and ruin everything I worked on in both desktop and mobile view.
Support team is friendly and eager to help, but ultimately were not able to fix the problem properly. I could not afford to waste any more time fiddling with it so ...

Classique Kids
Australia
15 days using the app
October 14, 2018

serieusement cest pas le top surtout pour ce quand vous faite votre page sur ordi et vous vous mettez sur portable tout change rien n'est a la meme place sinon beaucoup d'options mais galere un peu

Trek-camp
France
10 days using the app
April 21, 2017

Really simple tool to use and loved it. However there seems to be numerous bugs associated with it. After installation I found out that IE would not display the images on pages created with the tool. Contact Chris and he responded right away to fix the problem.

Then a week later the homepage would not save and it started disabling the main menu. Contacted Chris and did not get a response for 3 ...

Brevillestores
United States
6 days using the app
September 1, 2020

Support is HORRIBLE. If something isn't working, good luck! The only support is a bot, so it's impossible to get anything resolved. Software is great, which is why I gave it 2 stars. I couldn't get it to load on my Shopify page, emailed, watched youtube videos, tried the bot, and couldn't get it resolved. Now I want to cancel my subscription and there is NO information on how to do that either.

Brainy Baby Boutique
United States
5 days using the app