Reviews (5,001)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for boosting sales and conversions with features like post-purchase funnels and extensive customization options. Its drag-and-drop interface and variety of widgets allow for creating unique, professional stores without advanced coding. The wide range of templates and free custom coding options are also highlighted. Customer support is praised for being responsive, professional, and helpful, providing clear, detailed guidance that enhances the user experience.
Refine
-
By rating
I like the app for its functionality. I faced a lot of issues with the use of the app which caused a lot of down time on my website. While Chris could do with a stronger support team, he did not hesitate to jump in and navigated the entire solution with me. I appreciated that a lot.
It started off great! NOW A NIGHTMARE stay away. The platform is full of bugs and doesn't update correctly and has caused me to shut down my website NEVER HAD A ISSUE WITH ANYONE LIKE THIS!
5 stars for a good builder but -2 stars for poor customer relations.
Good app, but seems to be under new management and the new management is not very accommodating. I signed up last year and liked the app. But then when doing some construction on the site recently, the app was inadvertently deleted. Well, turns out they have increased pricing since I installed it before and they are not willing ...
Janie was the only helpful person. Spoke with Chris and he gave me the wrong information which wasted my time.
There seems to be a HUGE time difference because I have been up for 2 nights talking to the support staff on the changes that needed to be made. Staff doesn't get back to you until 11pm my time.
Thankfully Janie figured out my issues and completed what I needed to have done. Without ...
They used to be better,
but as the company grows, they don't tend to personal issues.
I think this is more tailored toward smaller businesses as they can lack on support when it is most needed sometimes.
Overall good interface.
Thank you for your time and honesty, your opinion is valued greatly. We are prioritizing the issue you're facing with our app, and our team is already working actively to ...
The support is quite slow.. hopefully the support line can respond to your issues faster. Can be very confusing to set up as there is much tutorials
Love the app but support is not as advertised. They clam a 20min response and "instant" on the advanced plan but neither pan out. Waiting 3+ hrs just for install help across multiple domains.
Updated review. I ultimately got a refund, rightfully, because I uninstalled the application days before the billing cycle and i got billed "accidentally" as I was told. Never the less support was better.
Dear Gold Ami,
Thank you for your valuable feedback and we are truly sorry for the recent billing incident you encountered. Allow me to clarify the situation again.
With ...
I recently gave Gem Pages a whirl, primarily to assist in creating ad landing pages. At first glance, the app seemed promising, but as I delved deeper, I noticed that the effort required to design a landing page here was quite akin to constructing a custom page using Shopify's theme builder sections. Given the similarity in workload, I wasn't entirely convinced to invest more time into it.
Where ...
Thank you for trying GemPages and seeing its potential for the landing pages. We have noted your observations on the design effort and we are constantly improving our ...
Very useful app. It has some bugs but nothing terrible. The only major drawback is the customer support.
They reply late, they are going on vacation or being out of office all the time. Some of them don't know how to help you. That happened with me. I gave it another shot with another employee and they helped me just fine. The first one just said: "I am sure you can easily build your pages again" ...
Thank you for your feedback!
We're happy to hear that you find GemPages helpful for building your pages, but really sorry to hear that you have got a not good experience with ...