Reviews (4,976)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly drag-and-drop builder and customizable templates that enhance store appearance and conversion rates. It consolidates multiple tools into one, improving site speed and management. The ability to add custom codes for free is highly valued. Support is consistently praised for responsiveness, expertise, and going beyond basic assistance with quick problem-solving and detailed tutorials.

January 3, 2025

I've been a paying customer for about two months and waited until I got a good sense of Gempages' support before I wrote anything. I was a little skeptical of all these good reviews but the support/dev team has been nothing short of amazing. It's like their on my team, literally. Anything I needed help with-- including custom work-- they didn't hesitate to provide and, quickly (even with my asian time zone). They deserve all the praise they've gotten. Upgrade, it's worth it.

Unfollowing
Japan
5 months using the app
November 18, 2024

I went with GemPages over PageFly for my Shopify store, and I’m so glad I did. The customer support with GemPages is seriously top-notch—they're super quick to respond and always helpful, which made a huge difference for me. Plus, the platform is really easy to use. The drag-and-drop builder is straightforward, even if you’re not tech-savvy, so I had no trouble designing my pages just the way I wanted. There are tons of templates and customization options too, so I was able to create a store that felt unique to my brand. Overall, it’s been a great experience, and I’d definitely recommend it to anyone looking to build out their online store.

kabloomy
United States
8 months using the app
December 16, 2024

Great tool, excellent customer service! Not sure what I'd do without their help. Super friendly, efficient, smart and supportive. Never ever had a bad experience.

Seaonic
United States
11 months using the app
January 11, 2025

Great customisability, amazing customer support, impactful but simple to use features.

Would recommend this to a lot of people who are just getting started, or for those with lots of experience.

Has everything you need.

Lunoria
United Kingdom
4 months using the app
December 19, 2024

We're finding GemPages extremely helpful in developing our new Shopify site. The learning curve takes some persistence, but once you explore it properly, you realise there are not many things it can't do. It's by far the easiest way to build a slick looking Shopify site that we have discovered. The integration with other applications such as Judge.me and Klavio is also seamless.

English for Asia
Hong Kong SAR
5 months using the app
November 7, 2024

Great tool, excellent in design customization and responsiveness. The new editor looks amazing, excited to try it out. Support is thorough and very helpful.

The Scoin Shop
South Africa
Over 5 years using the app
November 24, 2024

Very satisfied with them, I use the free plan because I only need one landing page, and they are still very reactive to help if there is any problem. Within 24h they found the problem in my store and modify the code. This is real customer service !

Little You
France
10 months using the app
December 10, 2024

While the design tools are really slick and you can design engaging experiences, though take a little getting used to the depth of capabilities, the support is where the value shines with Gempages.

Sure, there have been simple things they have told me how to do myself. Its the ones where they go away for a little while and come back with a 'Hey we did it for you, check this link' and whatever problem or question on how to do a thing, has been done. Amazing - can recommend!

Garame Cleaning Co
Australia
About 2 months using the app
December 20, 2024

I am very satisfied with the product and the functionality of GemPages. It's a clear and straightforward process, and I can easily access the resources I need if I need assistance. The support system and live chat has been really helpful as well. I want to thank Liam for his assistance in resolving the issue I had with GemPages on Shopify. His guidance was greatly appreciated.

GEEK THCX™
United States
About 1 year using the app
December 5, 2024

Our experience with Gem pages has been amazing for a number of reasons - but the customer service & technical support provided by the team is undoubtably the most outstanding and reliable aspect of it all. Technical issues can be frustrating & slow your momentum as an e-commerce business - Gem pages never fails to provide the best & fastest technical support to get you back up & running in record time.

Thank you,
HNDRXX Team.

HNDRXX
Australia
7 months using the app