Reviews (5,039)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting sales and streamlining management by consolidating multiple features into one platform. Its user-friendly drag-and-drop interface allows for easy creation of professional stores without coding. Key features like A/B testing and post-purchase funnels enhance page diversity and engagement. Exceptional customer support is noted for responsiveness and custom coding assistance, making it a valuable tool for enhancing e-commerce websites on Shopify.

July 28, 2020

Great app, and great support for people like me who are often lost while creating a website :) :) :)

seedz
France
8 months using the app
December 17, 2023

I love GemPages for its awesome support. Whenever i have a problem i get fast and transparent solutions.

GemSounds
Germany
7 months using the app
Edited November 12, 2022

In English : Thank you, thank you, thank you, etc. ! ... For your professionalism, your responsiveness and above all your availability! We suffered a bug after downloading a Shopify application to integrate it into our store... And after that, our customers could no longer "add to cart" or "pay now"; very big problem, especially during this Christmas period!... Having then built our shop with GempPages, we contacted support during the night and they answered us at 8:30 am; on a Saturday morning! And throughout the day, we were able to exchange with a single contact and with the help of a translator and with a copy by email sent for each exchange, so they intervened and succeeded in finding and repairing the code. ****
It happened due to a CSS code conflict with the theme. And their technology allowed to add custom code to fix the theme code.
**** While the error did not come from their application, they managed and in record time to:
- Find the corrupted code - To solve the technical problem. The intervention did not cause any damage to our shop, because a full backup was duly made beforehand. In addition, a request for access to your settings has been requested beforehand. Another very big thank you to Letty, who accompanied us throughout the incident. Duration of the intervention: 4h00
Reactivated: ++++
Chatbot: Human Service: Free - As of 12/11/2022 Peterson Maquinghen - CEO of FranceMains SAS
www.francemains.fr contact@francemains.com 100% Made in France non-food multi-product sale for professionals, (B2B). In French : Merci, merci, merci, etc. ! ...Pour votre professionnalisme, votre réactivé et surtout votre disponibilité ! Nous avons subit un bug après avoir téléchargé une application de Shopify pour l'intégré à notre boutique... Et après à cela, nos clients ne pouvaient plus ni "ajouter au panier", ni "payer maintenant" ; très gros problème, surtout en cette période de noël !... Ayant alors construit notre boutique avec GempPages, nous avons contactés le support dans la nuit et ils nous ont répondu dès 8h30 ; un samedi matin ! Et durant toute la journée, nous avons pu échangé avec un interlocuteur unique et à l'aide d'un traducteur et avec une copie par mail envoyé pour chaque échanges, ils sont donc intervenu et ont réussis à retrouver et réparer le code. ****
C'est arrivé en raison d'un conflit de code CSS avec le thème. Et leur technologie à permis d'ajouter un code personnalisé pour corriger le code du thème.
**** Tandis que l'erreur ne venait pas de leur application, il ont réussi et en un temps record à :
- Retrouver le code corrompu - À résoudre le problème technique. L'intervention n'a causé aucun dommages à notre boutique, car une sauvegarde complète à été dûment effectué au préalable. De plus une demande d'accès à vos paramètres vous ait demandé au préalable. Encore un très grand merci à Letty, qui nous a accompagnée tout au long de l'incident. Durée de l'intervention : 4h00
Réactivé : ++++
Chatbot : Humain Service : Gratuit En date du 12/11/2022 Peterson Maquinghen - PDG de FranceMains SAS
www.francemains.fr contact@francemains.com Vente multi-produits non alimentaires 100% Made in France à destination des professionnels, (B2B).

FranceMains
France
8 months using the app
GEMCOMMERCE CO., LTD replied November 14, 2022

Hey there! We are extremely happy to hear that GemPages has helped you to create great-looking pages and blogs and that you found the perfect blend of features and the functions required. Thank you so much for sharing your feedback and leaving us a review. Also, glad to hear that support agent (Letty) was there to help you get familar with GemPages.

I'll be sharing this with the entire team. We appreciate your love and support.

Best,
GemPages Team

October 10, 2018

Great app to kick start building your asap website with drag and drop features and helpful support standing by to assist.

Can-care Health System
Singapore
8 months using the app
Edited February 28, 2023

easy to use, great customer service. helped me built a beautiful website. would recommend it

23/03/01 update
customer service is always so helpful with problem solving!!

Venchi Taiwan
Taiwan
7 months using the app
GEMCOMMERCE CO., LTD replied July 21, 2022

Thank you for taking the time to provide a rating. Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. Please let us know if there's something we could do to improve your experience. Please feel free to reply to this thread or reach out to us via our support email address - support@gempages.help so that we can assist you better.

Cindy | GemPages Customer Success Team

February 6, 2024

Cannot fault Gempages. Makes the process of building a website so simple and run into any problems? Their customer service is next level.

Move Pre-Workout
United Kingdom
7 months using the app
Edited November 21, 2019

I rebuilt my whole store using GemPages. Should tell you how powerful the tool is, also the quick support at the bottom-right is out of this world. Can't tell if they are underrated and don't have many people asking them questions since they answer so fast. Nevertheless, this app is A MUST.

Will soon see if all the designing pays out *coughs* money *coughs*

Useful Pieces
Bulgaria
7 months using the app
December 31, 2019

I switched from Zipify to Gempages and the switch was easy! The price is unbeatable for adding 3 stores and support is amazing. They address any questions quickly and thoughtfully. The app made making additional pages to my store seamless. Landing pages were a breeze as well! Thanks for such a awesome app!

Gladiator Gym Gear
United States
7 months using the app
April 11, 2023

If you are serious about building a BRAND and not a dropshipping store. Invest into GemPages, learn how to utilise it to the full potential. You will never regret it.

They have hands down the best customer service in the game and are even willing to custom code certain parts of your website if they don't offer exactly what you are looking for! Can't recommend enough.

SERRARE
Australia
7 months using the app
GEMCOMMERCE CO., LTD replied April 12, 2023

We're delighted that our efforts have contributed to the success of your business. Should you have any other concerns, please don't hesitate to reach us via live chat or email us at support@gempages.help. We're here to help you achieve success, always.

September 2, 2020

Perfect for distinguishing yourself from other websites. And the customer service is top-notch, special thanks to Janie she handled all the problems we have encountered very smoothly

HubaHealth
Lithuania
7 months using the app