Reviews (5,001)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and conversions with features like post-purchase funnels and extensive customization options. Its drag-and-drop interface and variety of widgets allow for creating unique, professional stores without advanced coding. The wide range of templates and free custom coding options are also highlighted. Customer support is praised for being responsive, professional, and helpful, providing clear, detailed guidance that enhances the user experience.

April 16, 2024

Its really to bad services. I canceled my free trial plan 3.day but they kept charging me!!! I talk to customer service and they said, they will deposit deposit your money in 5 day but its lie!!

New Yorker Store
United States
15 days using the app
GEMCOMMERCE CO., LTD replied May 2, 2024

Dear New Yorker Store,

We apologize sincerely for the inconvenience you experienced.

Upon reviewing our records, we have confirmed that the refund was successfully processed ...

April 28, 2024

It is a scam they steal your money never subscribe !!!
They will never give you a refund or youw ould be able to downgrade your plan, once you subscribe !

ThemePagesAcademy
Poland
21 days using the app
GEMCOMMERCE CO., LTD replied May 2, 2024

Dear ThemePagesAcademy,

We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience. However, we would like to ...

April 2, 2024

Beware. Uses Google Fonts from Google Servers without giving a notice.

EMS-RENT
Germany
5 months using the app
Edited March 24, 2024

Please refund. I installed it on 3/10 and uninstalled it on 3/11. Because I didn't need it, I didn't use it. But they charged me $29. I haven't used it so please take my money.

Lufod
South Korea
2 days using the app
GEMCOMMERCE CO., LTD replied March 27, 2024

Dear Lufod,

We extend our sincere apologies for the unfortunate circumstances that prompted the decision to cancel your service.

It's important to clarify that the billing ...

April 18, 2024

I tried to use it and it made my site with errors. and also after removing the app we still have issues.

Man Gifts Shop
Israel
2 days using the app
October 7, 2024

HORIBLE JUSTE

VivaShine
France
About 1 month using the app
July 30, 2024

messed up all of my product pages and i couldn't revert back to how it originally was

Trendy Trending Tees
United States
19 minutes using the app
GEMCOMMERCE CO., LTD replied August 2, 2024

Dear Trendy Trending Tees,

We sincerely apologize for any inconvenience you have experienced. We noticed that you only used our app for a brief period and did not contact our ...

March 29, 2024

also so etwas von unnötig. man bietet das man beim homepage die bilder erstzen kann aber nicht mal die funktion hat die hintergrund entfernen kann.anders kann man die hintergrund nicht entfernen. wenn man mit andere app die hintergrund enfernt sieht man einfach weisses hintergrund beim gempages. und wenn man ein anderes thema esign hat also in andere farben hat sieht das nicht gut aus . verstehe ...

YOUR COLE
Switzerland
19 days using the app
GEMCOMMERCE CO., LTD replied April 3, 2024

Dear Esteemed Customer,

We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback.

Upon reviewing our records, we couldn't find ...

Edited December 9, 2019

Please, save yourself a headache and do not use this platform as it is incredibly buggy and unreliable. Chris the owner has been nothing but incredible unprofessional and quite moody, I have screen shots of him insulting me when he finds himself at fault and he fails to be helpful or fix the problems with my site.

I have been trying to get my site fixed with them over the past 8 months and still ...

Folklore Surf
United States
About 6 years using the app
July 15, 2020

I have been using GemPages for about a year now and I am beyond frustrated.

Our Gempage load time is Over 20 seconds per page. All images optimized.

The more pages we made the slower our site became and it wasn't until it was too late that we found the issue.

I wish I could post the screenshot of our page load waterfall. Take 8 seconds for gem pages to load, Before... any other script will load.

...
Scalpa Shop
United States
Over 5 years using the app