Reviews (4,787)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting sales and conversion rates through its post-purchase sales funnels and comprehensive platform, reducing the need for additional apps. Its user-friendly drag-and-drop interface and customizable templates allow merchants without coding skills to create professional-looking pages. The app offers a range of widgets for extensive customization, performs well with fast loading times, and integrates smoothly with Shopify. Customer support is often highlighted for its quick and effective service, with staff members like Justin, Ken, and Miley receiving specific praise for their assistance.

March 26, 2024

It was easy to use and even a Japanese person could do it without any problem. The support is very attentive.

ICHIDO
Japan
6 days using the app
October 23, 2024

Great customer service

qozzy
Finland
February 20, 2024

I was satisfied with the service, they are fast and efficient.

EVOUP
Colombia
Over 1 year using the app
December 5, 2023

Nice customer support.

Il Musicologo
Italy
4 months using the app
December 14, 2023

ho avuto bisogno di aiuto in chat e mi è stata vicino ogni momento. Persona molto gentile e disponibile. Consigliato.

cuore resiliente
Italy
4 months using the app
February 23, 2021

useful and flexible app, support team is very helpful and response quickly. great app. Hope they would add more elements and keep doing enhancement.

Nove
Hong Kong SAR
About 5 years using the app
November 12, 2020

perfect app to have a beautiful website, just some bug but it's fix quickly
definitely recommand this app

REVENGEX
France
Over 4 years using the app
May 26, 2023

Not a big fan of page builders typically - always better to build out your pages manually in my opinion. However, Gem Pages are great for people who need to produce landing pages and blog posts and they lack the technical knowledge to code these pages.

It is easy to use and builds beautiful landing pages and blogs. So why 4 stars? I would have given it 4.5 if it was possible. The only negative I have with Gem pages is a lot of the code that does not follow best practices for SEO. While this would have been a non-starter for me, the Gem Pages service team is great for editing the changes that we see fit. They communicate well with you and have solved all my issues same day as requested. I have mostly dealt with Walter, but the rest of the team is great as well.

5-star customer service
4-star product

Clinical Research Dental
Canada
Almost 4 years using the app
GEMCOMMERCE CO., LTD replied May 28, 2023

Thank you so much for your thoughtful review! We're happy to hear that you got great support service from our support agents. I'll surely pass your interest to our DEV team for further consideration. Thank you so much again for bring it to our attention!

Best wishes!

Edited April 2, 2024

It's a very accessible application, very easy to use, ideal for beginners! I will be using it for a long time!

The support it's great, they investigate until the issue it's solve, and their soft skills are quite impressive.

Sol-ti
United States
Almost 4 years using the app
October 25, 2022

This app's support is great - really quick solutions when things go wrong. The app in general has improved over the last year with new features and updates. However, it can be glitchy at times but this may be because we work on a complex theme. With simple Shopify themes, this app would be great and it really easy to use.

Beavertown Brewery
United Kingdom
Almost 4 years using the app
GEMCOMMERCE CO., LTD replied October 28, 2022

Thank you for taking the time to provide a rating. Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. Please let us know if there's something we could do to improve your experience. Please feel free to reply to this thread or reach out to us via our support email address - support@gempages.help so that we can assist you better.