Reviews (4,264)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, customizable features that allow for the creation of tailored websites without coding knowledge. Its drag-and-drop functionality and seamless Shopify integration are highly valued. Merchants also commend its flexibility in creating various page types and transferring pages between Shopify stores. The technical support team is praised for their promptness and expertise. Regular updates, improvements, and the potential to increase conversion rates are also appreciated.

March 29, 2017

Amazing application – kind of. The freedom this application gives you in leaps and bounds ahead of Shopify's own page editor especially when you compound it with the features of your already existing theme. HOWEVER, I was never able to reedit any of my custom pages after creating and editing them the first time. They would never load and both Safari and Chrome would practically crash when the application would try to open a page that I had previously edited with GemPage. AKA, unless you plan to make a page and never update it, be prepared to completely trash your page and remake it with any updates.

Exist Collective
Canada
About 3 hours using the app
March 13, 2020

I was trying to get a really personalized store to be able to integrate into mobile also. truly has been a lifesaver, especially the customer support (Tina has helped me along and has always helped me find a solution). Highly recommended, my store would not look half as good if it were not for this app and its ease off use!

Game Of Tables
United Kingdom
5 minutes using the app
August 23, 2019

Waste of time....I'm so mad I spent so much time to make it work. The basics like moving images around or even Ctrl+Z on hotkeys don't work XD you cant lock layers (rows) so when trying to click on things you just have all these pop-ups of underlying layers, you cant work. no one answeres in customer service...im just going to hire a developer, less hassle

ClusterFlux, Your Local Fine Jewelers
Canada
About 2 hours using the app
GEMCOMMERCE CO., LTD replied August 26, 2019

Hi there, Leah from GemPages support here

I have reviewed your conversation with my team and see that Janie replied to you in less than an hour on the same day but see no response back. I would like to say sorry if our response did not arrive for any reason.

For the image moving issue, you can easily move it around if it's put in a row element. To make sure if you need any further support from us to use GemPages easily, I have sent a personal email to you. Hope to hear from you, friend :slightly_smiling_face:

March 19, 2019

I have had some problems with the editor of Gempages that did not work very well on my Lenovo computer. However I did experience great customer service that wanted to help me out with my problems, so that is definitely a plus.

SooSmooth
Denmark
About 1 hour using the app
June 20, 2023

No sirve.. No lo recomiendo.. fake, no lo uses .. es de lo pero. solo me hizo perder mi tiempo , no pierdan su tiempo

EmaChile
Brazil
About 1 hour using the app
GEMCOMMERCE CO., LTD replied June 20, 2023

Hi Ema!

Thank you for sharing your feedback with us. We are extremely sorry to know that GemPages did not meet your expectations.
Just to let you know, our team always strives for 100% customer satisfaction, and we are always humble to take users’ feedback to improve our product.

With that in mind, we have reached out to you via email to hear more about your suggestions as well as identify any improvement areas that we can make to GemPages.

Thank you and looking forward to hearing from you soon!

Thomas | GemPages Customer Success Manager

September 9, 2020

Left code behind after I uninstalled and support has ignored me when I contacted them to ask how to get rid of it. Tired of Shopify apps being allowed to do this.

One Urban Tribe
United States
35 minutes using the app
Edited March 15, 2017

I came across this app because I submitted a request for help from a Shopify expert with a project for my store. #getshoplaunch responded straight away - unfortunately with a canned response promoting their app.

"Stephi, Thanks for reaching out. In case you want to customize your pages without hiring a developer or designer. Our GemPage is great for you.

We' have launched a Page Builder called GemPage, it allows you to fully customise your pages, take a look here: http://apps.shopify.com/gempage

Let me know if I can support further.

Thanks!,
Chris "

So I installed the app thinking that it could do what I requested - because why else would they have recommended it? ...you guessed it, the app couldn't do what I had asked for.

I'm leaving a 1-star review because I don't appreciate having an app suggested to me when I ask for help and it doesn't do what I asked.

***** Update

Chris apologised and offered to take care of the task that I was after via Shopify Experts, and he tried, but I don't believe he had a high enough level of skill to do it.

Because he tried to make up for his mistake, I have changed my review from a 1-star to a 3-star review.

Somewhatobsessed
New Zealand
17 minutes using the app
October 1, 2018

I'm using this app to help me boost conversion rate on my product page - does the work! Keep it up, guys :D

Fiat Lucks
Philippines
June 8, 2018

I would definitely recommend this 10/10. I have used this app to build faq pages, about us, blogs, home page and it's been amazing. It also has a lot of options for you to choose from and some already made templates that you can use and you can also design yours from scratch. Definitely recommend

Svrgn
Canada
November 23, 2020

Fairly easy to use, I had an issue with adding a custom font that then disappeared for no reason but the team helped me re-install it on my store. Good customer service in general.

Gym Quiver
United Kingdom