Reviews (4,278)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, customizable features that allow for the creation of tailored websites without coding knowledge. Its drag-and-drop functionality and seamless Shopify integration are highly valued. Merchants also commend its flexibility in creating various page types and transferring pages between Shopify stores. The technical support team is praised for their promptness and expertise. Regular updates, improvements, and the potential to increase conversion rates are also appreciated.

Edited November 6, 2019

Too buggy. It kept conflicting with every other application we use. Duplicated the menu 10xs across all pages. Had to delete our menu app. Then it started putting variations all over collection pages. Waited over 12 hours for help

Black Canyon Home & Body
United States
2 days using the app
GEMCOMMERCE CO., LTD replied November 7, 2019

Firstly I apologize for the delay. However, it's a bit unfair for us since you just gave us a try for a few hours. We consider you among a very small group of users who have been experiencing the problem, It was because of the conflict between your current theme and the editor, and our development had released an update to make sure you won't get this problem again.
Thank you for your feedback! Janie (Head of Customer Success)

Edited May 30, 2020

It does not work properly. Built one page, crashed many times. Moreover, it's hard to refund or unsubscribe! The supporter always says they have over a thousand 5-start reviews that like Amazon are FAKE REVIES.

Tiffanini
United States
2 days using the app
December 16, 2018

Great app for customizing Product page and Any Landing Pages. Good Job! And for the Live Support it is easy to communicate and fast response.

Platinumkaraoke.com
Philippines
About 2 hours using the app
January 2, 2022

Love this app. I use it for every store I run. Has served me very well. Their new A/B testing feature along with their fully-customizable designs is a game changer for CRO.

JORZANO
Australia
About 2 hours using the app
September 23, 2019

Constant lag throughout, spent 3 hours trying to create a single landing page. Saving feature won't always work either, lost half of my work and had to restart again. The biggest issue is the LAG! I have the newest windows computer with a core i7 chip, this is ridiculous. Constantly waiting just to type a single message, very disappointed and support cared too much about their lunch rather than helping.

pansly
United States
2 days using the app
GEMCOMMERCE CO., LTD replied September 24, 2019

We are really sorry to hear that, your issue was affected by a 3rd parties app, after Investigating, we have been released an update for it. You are among very small group of users who have been experiencing this problem. I really hope if you could take some time to check it out. All working fine now! :)

Edited February 11, 2020

Great Customer Support & tech staff. Help me within 2 hours***** After i write to the Support team.

Thanks a lot

YaMommy™ my Mommy is the best
Germany
About 1 hour using the app
Edited October 21, 2020

I had the app active for 2 days. As i was on another project at the same time i realized i rushed too much to activate it and reached out the Gempages support to ask if i can stop it and keep the rest of the trial.
I received positive answer that i won't loose the rest and i can come back to the app whenever i'm ready. I deactivated the app after this email on the 2nd day of using it.
A week later i received an email stating my trial has expired, when i actually had not used it and for already 4 days i keep writing to their support but nobody cares to reply back!!!
Updating my review, as i was contacted by the support and given a good proposition/solution.
Will be able to evaluate the service itself, once i start using it.

For Dog Lovers
United Kingdom
1 day using the app
Edited March 26, 2019

Updated Review...
I left this 1-star review because they left the app on my store and caused major problems for me, I then got hassled for about 4 hours this evening through messenger and phone calls...
This included the owners of Gempages slagging off other apps and saying how superior theirs was and everyone else was garbage...
Then they started to insult me personally... calling me an idiot and not a businessman because I refused to play their game...
So this leads me to think how many other 1 star reviews did this shower get before they pressured and harassed reviewers to change their reviews...
They are not nice people... Especially Chris Koh Very Rude Guy...
So to make this perfectly Clear... One Star Review for Your Lousy Customer Service and your Ineptitude in doing what you are contracted to do.
2 days ago I contacted Shopify to remove this garbage and it's still there causing problems, every time I build a page out, the product gets hijacked by Gem, I rectify it, then publish, think everything is ok =, check my site and half my pages are missing. Gem has Hijacked them again... God, I wish I could give ZERO stars...

Ourk9
United States
1 day using the app
March 17, 2021

I used this page to create and customize the product pages and homepage for my store, as the default ones are too simple. It works well and always offers support great. Thanks Gempages.

Tineco EU
Hong Kong SAR
About 1 hour using the app
January 28, 2022

It's an awesome apps, I was using shogun page before. And this is MUCH MORE POWERFUL and MORE FLEXIBLE and MORE EASY , and you can't believe that IT IS AT A LOWER PRICE. It's just too good to be true, but it happens.

NIU Euro Shop
Hong Kong SAR
39 minutes using the app