Reviews (4,804)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting sales and conversion rates through its post-purchase sales funnels and comprehensive platform, reducing the need for additional apps. Its user-friendly drag-and-drop interface and customizable templates allow merchants without coding skills to create professional-looking pages. The app offers a range of widgets for extensive customization, performs well with fast loading times, and integrates smoothly with Shopify. Customer support is often highlighted for its quick and effective service, with staff members like Justin, Ken, and Miley receiving specific praise for their assistance.

August 31, 2022

Perfect service. Great support! I love the 24/7 online chat. Most of our questions have been replying asap.

SHA CERLIN
China
12 days using the app
GEMCOMMERCE CO., LTD replied September 5, 2022

Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!

All the best!

Cindy | GemPages Customer Success Team

September 5, 2022

the application is very intuitive, easy to use and essential for creating a competitive shop. The customer service is always quick to respond, they have a team that can solve any type of problem in the code in less than 12 hours. Best customer service ever!

NobilZampa
Italy
12 days using the app
GEMCOMMERCE CO., LTD replied September 5, 2022

Hi there! We greatly appreciate your love for GemPages. Thanks for leaving us a review. Your words of encouragement are definitely a source of motivation. We'll surely pass your words along to the whole team.

Let us know if there's anything we can help with in the future.

Contact us via live chat or email at support@gempages.help and enjoy more of our professional support services.

September 8, 2022

Excellent support from Gempages team they are always so helpful and willing to assist. Big thank you to Sylvie who has been a huge help to me today :)

Star!BeLight
Vietnam
11 days using the app
GEMCOMMERCE CO., LTD replied September 12, 2022

Glad to know that your time and effort spent with us was worthwhile. Nothing could make us happier. Support agent (Sylvie) was awesome! I'll surely let him/her know you left us this review!

Thank you so much!

October 1, 2018

I added this app to my store with the free trial. the optimization you are able to do with the free trial alone is amazing. I had to upgrade for a few bucks a month more because believe me guys its a wonderful website optimizer and is super affordable. I had a few questions and support was there right away to help me optimize even further. the will guide you every step of the way with simple baby steps.

give it a try guys believe me. this app will make your free theme look professional!

hypnokulture
United States
11 days using the app
Edited October 22, 2020

Holy crap I wish I had of jumped on Gempages sooner. Took a bit of time setting up the page, but probably the same as a stock Shopify page. But the difference is like chalk and cheese! Plus the support team are awesome

Beauty Firm
United States
11 days using the app
May 2, 2023

Amazing page builder to customize the home page and product pages. The support is fantastic, they teach you how you can customize the pago and also advise you on the better choice of what you need.

Maksa
Italy
11 days using the app
GEMCOMMERCE CO., LTD replied May 4, 2023

Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!

All the best

October 24, 2022

an intuitive page builder that gives designs much more flexibility with granular controls. awesome customer support who gives workable solutions within minutes. highly recommend!

Prestige Productions HK Ltd.
Hong Kong SAR
11 days using the app
GEMCOMMERCE CO., LTD replied October 25, 2022

Thank you so much for your review and recommendation! Happy to hear that GemPages provided you the customisation options that you were looking for! Everything is looking excellent!

Let us know via live chat or email support@gempages.help if there is anything else that we can help you with!

March 29, 2022

We have been using this application for a few weeks now and I must say that it is well done. The best thing we remember about this application is their very responsive support service that is always ready to help us! And for us customer service is the most important thing! Thank you Gempages for the hours of support with you =

iPhumat
France
11 days using the app
June 16, 2022

The customer service answered and solved my problem in a timely manner, and gempages is very convenient to use.

Ollny
United States
11 days using the app
GEMCOMMERCE CO., LTD replied June 22, 2022

Thank you for taking the time to share this positive rating! I will surely pass your kind words to our team.

July 4, 2022

This review is a little long but will, hopefully, be of use to those considering GemPages to assist in Shopify store design. Our 21-year-old company was recently put into a position of having to rapidly change shopping cart solutions. We quickly surveyed viable players and settled on Shopify. Once into Shopify, we realized we needed design assistance. Before dropping untold thousands of dollars on a coding shop, we explored available apps to see if we could duplicate the existing site, but in a Shopify environment, in-house. It is there we found GemPages, and what a joy it has been. Seriously. Having decades of experience in man-machine interface design, I can say that this app is one of the most intuitive and well thought out pieces of design software I have experienced. Literally every page-design feature needed to accurately externalize what you envision in your head is provided for in this application. Precise element placement, color control, great imagery reproduction, impressive typography oversight, and on and on. In addition to the ability to adjust different features... is the *manner* in which you can adjust features. For instance, pick at an element border, then slide, and you can adjust margins (or you can make the adjustments numerically). As I said, intuitive. The application is, for the most part, laid out in an easy-to-understand manner. You might have to search for different settings, but they are there. The documentation is well written and covers most of the features and capabilities. Perhaps most compelling has been the Tech Support. This has been a Master Class on how to take care of customers. *Everyone* with whom I have had interactions using the real-time chat feature of the app, regardless of the time of day or night, has been polite, knowledgeable about the product, quick to say, "I don't know, but will find the answer," and very sociable. In order of appearance, to Kenny, Daniel, Mona, Mulz, Tina, Hugh, Johnathan, Bella, and most recently, Jane, you have all been tremendously helpful. I cannot thank you enough.

AlertsUSA
United States
11 days using the app
GEMCOMMERCE CO., LTD replied July 4, 2022

Thank you very much for such a dedicated feedback!

We created GemPages with one purpose to ease away the pain of page-building and to make this process easier and fun for all Shopify merchants. Therefore, your trust and confidence in us are our most valuable assets and concrete proof of the customer satisfaction that we can deliver.

On top of that, our human factor - the people of GemPages - play a key role in delivering the page-building solution to the people in need. Each of our agents is and always be a trusted companion throughout your journey with GemPages. All of us, too, found our joy and honor in delivering the best experience to our loyal customers like you!

On behalf of the team, thank you very much for choosing us and being a valued customer. We couldn't do it without you!

Nathan | Customer Success Team
GemPages