Reviews (4,984)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly drag-and-drop builder and customizable templates that enhance store appearance and conversion rates. It consolidates multiple tools into one, improving site speed and management. The ability to add custom codes for free is highly valued. Support is consistently praised for responsiveness, expertise, and going beyond basic assistance with quick problem-solving and detailed tutorials.

June 14, 2022

I tried Gem Pages for a trial run. I definitely recommend them. My experience with their customer service was really good, they were helpful and patient, and shared good ideas. If you are a somewhat comfortable or knowledgeable with a computer, using Gem pages will be a breeze. They have tons of options to work with to make your website awesome. Ultimately for my own reasons, I decided to go with a free Shopify Theme.

4peace.me
United States
25 days using the app
GEMCOMMERCE CO., LTD replied June 22, 2022

Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us.

Also, happy to hear that our support agents accompanied you throughout your entire experience with GemPages.
If there is anything more we can do to assist, please do let us know via email address support@gempages.help

Cindy | Customer Success Team
GemPages

Edited November 7, 2019

Love GemPages. Super easy to use and we have it on multiple stores so the copy page to another store function saves us so much time. Love that you're able to whip up a great looking page that you would otherwise have to pay a developer to do for you. Support has been super responsive and helpful too. Definitely recommend.

Evolve Skateboards Australia
Australia
25 days using the app
April 21, 2020

Fantastic app. Extremely easy to use, has all the functionalities you might need and they offer the best support I have always encountered - fast, efficient, polite. Would really recomend.

Patrick Mavros
United Kingdom
25 days using the app
Edited September 18, 2019

The app does have a lot of nice design features, but also has its significant drawbacks. For one, it's quiet hard and complicated to use, and designing pages (or even just sections) with it can be a tiring and draining experience that takes much of your time. In addition, when you try to edit an existing subpage with the app, all the existing content of the page gets completely messed up, and at least in my experience, the features I tried to add (in existing subpages) didn't even work properly.

I'm currently using the app as a temporary solution until I get a new theme, to complete a lot of things that are missing in my current free, sucky theme. I only used to build the home page. This app is, indeed, good as a specific or a short-term solution for a feature that's missing in your theme, but I don't recommend using it as a long-term solution or build your entire store with it.

Rollatte
Israel
About 2 years using the app
June 23, 2018

wonderful support and wonderful app

Zyra Box
United States
25 days using the app
February 24, 2020

Simple, clean, easy, strengthens' trust, increases store conversion rates, a beautiful app for those who want to deliver an excellent user experience on any site. But what makes this app better is the great success support team who are polite, diligent and great at what they do!

DogOnClouds
United Kingdom
25 days using the app
September 23, 2020

The app is very useful and easy to use, but more importantly, the customer support is really helpful!

Jump Fit Co
Australia
25 days using the app
Edited April 30, 2022

Edit: I'm changing my rating to 4 stars because I realized that my PageSpeed rankings have dropped from 28 to 12 since I swtiched to GEM and tech support has confirmed to that they are not optimized for good PageSpeed rankings. This seems like a pretty significant drawback. Other than that, I'm very happy with GEM. I tried several similar apps and they all left me wanting. The best rated one costs twice as much as GemPages and that was too much. Another one didn't work well and the other two made ugly pages. This one is easy to use, integrates very well with Klaviyo and JudgeMe, makes beautiful looking pages, and it is priced right. They even automatically fixed my install when i upgraded my Turbo theme. I'm all set now.

Espuma y Brocha
Colombia
Almost 2 years using the app
May 4, 2022

I enjoyed the flexibility in designing a landing page but it was slow sometimes and often got stuck.

Rotor One - Melbourne Helicopter Rides
Australia
Almost 2 years using the app
February 12, 2020

It was very simple to create the pages, also complete. It´s very intuitive, i understood how it works on the first day! GemPges is the best page builder i´ve ever used

BellaBrisa - Moda Praia Exclusiva
Brazil
24 days using the app