Reviews (4,686)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing Shopify stores, noting its ability to consolidate multiple functionalities into one platform. It features customizable templates, conversion-optimized widgets, and a user-friendly drag-and-drop interface that requires no coding. Key features like countdown timers and custom code additions are particularly valued. Merchants also commend the app for its smooth performance across devices and exceptional customer support, which includes responsiveness and technical assistance, contributing to minimized downtime and increased productivity.

April 7, 2021

Few small problems. But customer service is fixing every problem very fast. Nice to work with GemPages.

unbound coffee roasters
Austria
2 months using the app
July 31, 2020

I signed up for the app for not more than a month. I like it so far! Customer service is great. I hope it will continue to be a good experience.

theCasesretro
Philippines
2 months using the app
Edited October 29, 2019

UPDATE - after I posted a negative review, a support rep named Janie came to the rescue and was able to fix the problem in 5 minutes.
If you are running into an issue, I recommend you ask for her directly in order to save time and sanity.

-----
ABSOLUTE NIGHTMARE OF AN APP.
Spent two whole days working on a page, only to get a red "internal server error" popup when I hit the Publish button.
Contacted support thinking this would be fixed, 3 days later I feel like blowing my brains out. The whole conversation is completely absurd, it’s like talking to a prototype robot from the 80’s (except they have a korean idol as their avatar). I think I’m being pranked, it’s the only explanation that makes sense.

It doesn’t seem like they are even looking into this bug, so not only did I lose 2 days of work, I also have been losing my mind trying to properly communicate with them, only to get zero help & zero answer as to why this is happening or how to get the friggin page finally published.

Kurafuchi
France
2 months using the app
March 29, 2018

Very nice tool to use. You can customize almost anything from the page.

Customer service is also really good. Worked until late night to fix the issue.

Highly recommended.

Luseta
United States
2 days using the app
Edited June 5, 2022

I've tried all of the major Shopify Page Builders. Only Shogun and GemPages are worth using. Shogun is a little more polished than GemPages, everything is a little more responsive and slightly easier to use, and their templates are a lot better. However, Gempages is a much better value. Even with their $300/month plan, Shogun doesn't offer unlimited pages. So for someone like me who uses Shopify as a blogging platform with occasional A/B testing, Gempages is a much better fit. I think that as GemPages continues to improve their product, they could overtake Shogun at some point. Edit Jun 2022: After using this plugin for a bit, I have to revise my rating. With lots of effort and working around bugs, it's possible to make pages with this tool. But it's a real chore. Stupid things happen all the time when you create pages: like text losing formatting, text having additional formatting you didn't give it, changes you make on mobile breaking things on desktop, or just simple things like there being no easy way to insert your saved custom blocks at a specific place on the page. I don't like using this tool and will be moving onto an alternative ASAP.

Christian Pure
United States
3 months using the app
GEMCOMMERCE CO., LTD replied June 29, 2022

Please accept my apologies for the recent frustration you've experienced. I want to express our gratitude for your input. It will enable us to address these issues and enhance our services. Please contact us via email at support@gempages.help or live chat if you have any further concerns.

James | Customer Success Manager
GemPages

October 8, 2018

This tool is exactly what I have been looking for. As a User Experience designer for my day job, I want control over details, but I don't want to get into the weeds of coding for my own website. GemPages is both powerful and easy. This team has done a wonderful job producing this tool. I look forward to working with them for years to come.

AquaPurr
United States
2 days using the app
May 12, 2023

the app slow down the website performance, and the worst thing is the the support team, firstly, they reply late, at this moment of this message, they didn't replied to message sent 3 days ago.... all thing is bad, nothing good.
if i was able to rate you with no stars i would do it.

very bad !!

MeastDepot
France
2 months using the app
GEMCOMMERCE CO., LTD replied May 14, 2023

Hi Ilias,

On behalf of the GemPages team, I would like to send the sincerest apologies for the experience you have been through. At GemPages, support quality is always our top priority, and we always strive to deliver the best services possible.

As for the delay you experienced in the last couple of days, this was due to our major company activities which were conducted from May 11 to May 13, 2023. During this time period, users might experience delays and the limited availability of our support agents on both live chat and email channels. This was also announced to all users via GemPages dashboard beforehand. Please refer to this screenshot for more details: https://prnt.sc/7N0r2_FOodmb.
Nonetheless, please rest assured that your ticket has been fully attended and put on high priority by our support team. We will make sure that all of your concerns will be resolved in no time.

Sincerely,
Thomas | GemPages Customer Success Team

October 21, 2020

User friendly and great templates to start with. And good customer service so far they were able to assist me and solve my issue

Betoopy
France
2 months using the app
Edited January 14, 2021

Fixing my review, was 2 stars before. They have a bomb customer service, helped me figure out everything and make my site look better and optimized. There are a few glitches here and there but for the most part it's awesome
Thanks Steve!

SleepDivinity
United States
2 months using the app
GEMCOMMERCE CO., LTD replied January 8, 2021

Hey my friend,

Thank you for your feedback.

I'm really sorry to hear that you had a negative experience with our app. My colleague Liam has reached out with some information regarding all of the instructions and suggestions that would help you will understand more about our page builder.

Thank you for giving GemPages a try, we really appreciate it. Liam will continue to work with you in order to hopefully turn this experience around for you.

We would love the opportunity to reverse your negative experience and turn it into a positive one. Our client experience is our highest priority and we want you to feel that. We've left you an email and looking forward to hearing from you!

Cindy | Team Lead, Customer Support

August 11, 2023

Great app to use, although it has some limited features for responsive screens.

Great Customer Support, I contacted them several times for various issues, and they were able to help out themselves or pass on the issue to the rest of the team who then solved my issue.

Coolicon Lighting
United Kingdom
2 months using the app