Reviews (4,969)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly drag-and-drop builder and customizable templates that enhance store appearance and conversion rates. It consolidates multiple tools into one, improving site speed and management. The ability to add custom codes for free is highly valued. Support is consistently praised for responsiveness, expertise, and going beyond basic assistance with quick problem-solving and detailed tutorials.

November 15, 2019

The app is already incredible. The service and support certainly make this the best app. I recommend to everyone

TripMundo
Brazil
14 days using the app
August 10, 2020

Gempages supporting team are awesome! Highly recommend!!!!! They help me fixed every error and issue, they are super patient and fast response!

Club Yoga Official
Hong Kong SAR
14 days using the app
March 30, 2020

Great and easy to use app ! Most important, the support is great !!! Have a try with the free trial, you'll see :)

Le Slibard Ecommerce
Belgium
14 days using the app
May 14, 2023

The Free version lacks a lot of features, the paywall bias is significant but understandable, however even the cheapest subscription offers so much value and the tools are far better than any I've come across so far. The support may have some delays in acknowledging fast due to time zone issues, however once they begin helping they get the job done with utmost efficiency.

literallyme.shop
India
14 days using the app
GEMCOMMERCE CO., LTD replied May 14, 2023

Thank you for sharing your feedback. We understand that the limitations of the Free version may be a concern for some users, but we are glad to hear that you have found the value and features offered in the paid subscription to be worthwhile. We apologize for any delays you may have experienced in support due to time zone differences, but we're happy to hear that our team was able to help you efficiently and get the job done.

If you have any further feedback or suggestions on how we can improve our services, please don't hesitate to let us know. We value your input and are committed to continuously improving our product and services to better meet the needs of our users.

October 10, 2018

Amazing tool! Better than buying a template ;) So i Would recommend it to anyone who wants beautiful and smart pages

iKids Watchs - La montre GPS pour enfant
France
14 days using the app
January 6, 2023

To be honest the app has a bit of a learning curve, its not as easy as dropshipping gurus make it seem. BUT THE SUPPORT TEAM HERE IS BEYOND AMAZING. Honestly they make the process so much easier. Great team tbh.

AutoStash
Egypt
14 days using the app
GEMCOMMERCE CO., LTD replied January 11, 2023

We're proud to assist with your business. Glad to hear that our support team was there to help you get familar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help. Thank you very much!

November 28, 2022

I am absolutely loving this App! I've had my shopify store for years and never knew how to make my pages look this good! This App is easy to use, creates professional looking pages and the staff is extremely friendly and helpful!!!

Luxe Vibes Boutique
United States
14 days using the app
GEMCOMMERCE CO., LTD replied December 2, 2022

We're so happy to hear that you and your team find GemPages helpful to your projects. They're amazing!

If there is anything more we can help, please do let us know. We're always happy to give you a hand!

May 14, 2020

I love this app! I wanted to utilize Shopify's platform for payments, shipping and ease of operating my e-commerce business. However when I started to design my website as a creative entrepreneur, I wanted to ensure my site represented my brand. I just couldn't do that with the templates offered by Shopify. However once I found out about GemPages it was the perfect set up for me. It provided so much flexibility and my site is very customized and clearly represents my brand. Also, their customer service is top notch! There is a time change when dealing with their customer reps, so sometimes you are waiting for a response, but when I get a resolution its always exactly what I needed.

Urban Baker Co.
Canada
14 days using the app
January 18, 2021

Very very good. Thank Cindy for your support. Extremely recommended for those who want to improve their store.

Paradise Italia
Italy
14 days using the app
August 11, 2022

Never in my life have I worked with an app with SO MANY BUGS! Texts come out of nowhere, if you undo a tiny change, it undoes the work of an entire day and if you try to pess CTRL+Y it doesn't work. Links don't work, if you edit the code (correctly) it won't let you adjust the font-sizes (WTF?!). I am spending more time with the assistance than building the pages. Going back soon to Pagefly

Midnuances
Italy
About 1 year using the app
GEMCOMMERCE CO., LTD replied August 11, 2022

Hi Matteo,

Thank you for taking the time to provide us your feedback! Please accept my apologies for the recent frustration you've experienced.

I have checked the issues and it appears that the issues happened when we had some unusual theme codes and it affected to our store design. Mona & our technical staff has added the scripts, and this is now fixed very quickly, could you please help us check and let us know how it goes?

Again, your satisfaction is invaluable to us and we set a high standard for ourselves. In this instance, we clearly dropped the ball and we are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself. Please let us know if you have any additional questions, concerns, or comments. Feel free to reach us via email at support@gempages.help or live chat.

Thank you again!

James | Customer Success Manager
GemPages Page Builder