Reviews (4,685)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing Shopify stores, noting its ability to consolidate multiple functionalities into one platform. It features customizable templates, conversion-optimized widgets, and a user-friendly drag-and-drop interface that requires no coding. Key features like countdown timers and custom code additions are particularly valued. Merchants also commend the app for its smooth performance across devices and exceptional customer support, which includes responsiveness and technical assistance, contributing to minimized downtime and increased productivity.
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very pleasing app and great customer support very fast and helpful
and fully satisfied in my opinion one of the should have app for any shopify store thank you to much
I used it alot and its a very very good tool! But once you start editing and using it and suppose you manage a few pages, the app starts to lag and it brings alot of pain! Lets hope for an update!!!
Best app i've ever used for shopify. It's a must it transform your website from basic to really clean and professional. The customer service is great. Honestly nothing bad to say about it, I'm so happy about it!
I highly recommend GemPages, I have two online store using this App. It's easy to use and fast reply.
Awesome App. Easy to use and really flexible design wise.
Best of all, when you need help, the team are super efficient and quick to get you the resolve you need.
Really simple tool to use and loved it. However there seems to be numerous bugs associated with it. After installation I found out that IE would not display the images on pages created with the tool. Contact Chris and he responded right away to fix the problem.
Then a week later the homepage would not save and it started disabling the main menu. Contacted Chris and did not get a response for 3 days, still have not heard anything from his team or him.
Maybe he will get in contact with me later since he likley has a life of his own that he needs to live. However, for a business owner, to have two bug issues within two weeks of installation and to not have a response back within 3 days of inquiry is highly risky.
Thank god the store is not live yet to affect the actual business. Will be uninstalling and moving on to another tool.
Support is HORRIBLE. If something isn't working, good luck! The only support is a bot, so it's impossible to get anything resolved. Software is great, which is why I gave it 2 stars. I couldn't get it to load on my Shopify page, emailed, watched youtube videos, tried the bot, and couldn't get it resolved. Now I want to cancel my subscription and there is NO information on how to do that either.
After Installing I read came across the below text, that pretty much means if you don't pay every month for the life of your store you will have to revert to pre GemPages, there is a long complex coding process you have to dig through to successfully remove it, when I assume your here because you cant code (Feels Very deliberate)
"Uninstalling GemPages may lead to your live pages not working properly. Some of the main reasons are missing CSS & JS files, theme changes, or core script updates from the GemPages server. If you want to revert your pages back to the original template from your Shopify theme, follow our instructions for homepages and product pages."
I Jumped across to there competitors who have no problems keeping your page functional after canceling membership.
Hello Tokyo BeauX,
Thank you for your feedback regarding your experience with GemPages. We would like to sincerely apologize for any misunderstanding that may have occurred. We truly value your satisfaction and want to assure you that we care about your experience.
With GemPages, the benefit of Free plan and Paid plan is always guaranteed to make our customers able to experience the best way possible. We never force our customers to upgrade to Paid plans to be able to use our amazing features.
We understand that there may have been some confusion regarding the uninstallation process and its impact on your pages. Our intention was to provide clear instructions to ensure a smooth transition. We apologize if this was not effectively communicated.
We genuinely appreciate your business and would be more than happy to assist you further so that you can experience our product again. And if there are any challenges or difficulties you encountered while using GemPages, we are here to help resolve them. Our dedicated support team is committed to ensuring your success with our page builder.
We would love the opportunity to showcase the amazing features and potential that GemPages has to offer. Our Customer Success Manager has personally reached out to you to offer the assistance also.
Your satisfaction is our top priority, and we are committed to addressing any concerns you may have. Please feel free to reach out to us, and we will be glad to have you again.
Thank you for your understanding, and we look forward to the possibility of helping you experience the full potential of GemPages once again.
Auri | GemPages Customer Success Manager
I love this app! It is very easy to use and so intuitive. There is a few small issues but Chris has been amazing.
Horrible plugin and worse customer service. When we first installed the GemPages plugin our footer disappeared as it was re-written by the app and the support was unable to fix the issue. The video and carousel features were both broken and each time we reached out they said they would respond in 12 hours, never did, and never had a solution. If you are hoping to build pages quickly and seamlessly I would not recommend using this plugin. There are many other options that will be better than this.