Reviews (4,978)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly drag-and-drop builder and customizable templates that enhance store appearance and conversion rates. It consolidates multiple tools into one, improving site speed and management. The ability to add custom codes for free is highly valued. Support is consistently praised for responsiveness, expertise, and going beyond basic assistance with quick problem-solving and detailed tutorials.
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This review is a little long but will, hopefully, be of use to those considering GemPages to assist in Shopify store design. Our 21-year-old company was recently put into a position of having to rapidly change shopping cart solutions. We quickly surveyed viable players and settled on Shopify. Once into Shopify, we realized we needed design assistance. Before dropping untold thousands of dollars on a coding shop, we explored available apps to see if we could duplicate the existing site, but in a Shopify environment, in-house. It is there we found GemPages, and what a joy it has been. Seriously. Having decades of experience in man-machine interface design, I can say that this app is one of the most intuitive and well thought out pieces of design software I have experienced. Literally every page-design feature needed to accurately externalize what you envision in your head is provided for in this application. Precise element placement, color control, great imagery reproduction, impressive typography oversight, and on and on. In addition to the ability to adjust different features... is the *manner* in which you can adjust features. For instance, pick at an element border, then slide, and you can adjust margins (or you can make the adjustments numerically). As I said, intuitive. The application is, for the most part, laid out in an easy-to-understand manner. You might have to search for different settings, but they are there. The documentation is well written and covers most of the features and capabilities. Perhaps most compelling has been the Tech Support. This has been a Master Class on how to take care of customers. *Everyone* with whom I have had interactions using the real-time chat feature of the app, regardless of the time of day or night, has been polite, knowledgeable about the product, quick to say, "I don't know, but will find the answer," and very sociable. In order of appearance, to Kenny, Daniel, Mona, Mulz, Tina, Hugh, Johnathan, Bella, and most recently, Jane, you have all been tremendously helpful. I cannot thank you enough.
Thank you very much for such a dedicated feedback!
We created GemPages with one purpose to ease away the pain of page-building and to make this process easier and fun for all Shopify merchants. Therefore, your trust and confidence in us are our most valuable assets and concrete proof of the customer satisfaction that we can deliver.
On top of that, our human factor - the people of GemPages - play a key role in delivering the page-building solution to the people in need. Each of our agents is and always be a trusted companion throughout your journey with GemPages. All of us, too, found our joy and honor in delivering the best experience to our loyal customers like you!
On behalf of the team, thank you very much for choosing us and being a valued customer. We couldn't do it without you!
Nathan | Customer Success Team
GemPages
Great app and wonderful support team! Quick and efficient answers which I really appreciate. Thank you!
Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. Thank you so much for your support. Our entire team at GemPages ASIA greatly appreciate it.
Best Regards,
currently best page builder solution for Shopify. Customer support responds to inquiries quite quickly, in most cases within a few minutes
We are so delighted that you rate our support 5 Star. We strive to provide just that for all our customers. We're excited to be your companion as you watch your business growth.
A great way to customize and brand a Shopify store. Support is pretty good, but you have to work with them for more complicated issues. I've generally had my issues resolved, but sometimes it can take a back and forth before they understand. Has a lot of features, but wish it had a few more, like Library blocks that were all linked so you could change the same thing without having to edit multiple pages.
Impecible customer service
The app was great, but once I no longer needed it they continued to charge me for months after the uninstall.
Good Customer Support
Update: James is a hero. Always helps fix code problems promptly.
A great app that makes building custom pages easier. I'll give it 5 stars but I'll have to settle with 4 stars for now till the redundant features are fixed.
You have to make edits to all 4 versions (mobile, desktop, laptop and tablet). There's no way to implement changes on one and apply to all automatically. This makes it a very tedious process.
Horrible customer support. Once you get them on, they are helpful but it takes DAYS to get anyone to reply. I work with website builders all the time and gempages have so many issues. The platform is super unreliable and makes changes itself. This is why you need constant help from the support who are impossible to reach.
So unfortunate since the builder is very promising but any moment your live page can randomly change and stop working and thats just not realistic for a business.
Ive never had such an unreliable experience with any softwares or platforms. I really dont understand where all the 5 star reviews are coming from.
Hi Disainify,
We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using GemPages. We truly value your feedback and understand your frustration.
We want you to know that we've taken your concerns seriously and are actively working to address the issues you've raised. Our team is dedicated to improving the reliability of our platform and ensuring that such random changes and disruptions do not occur in the future.
We also acknowledge that our response time has been slower than ideal due to our current staffing situation, and for that, we are truly sorry. We are actively working to increase our support capacity to provide quicker assistance to our valued customers like you.
We genuinely appreciate your patience and understanding during this time, and we encourage you to reach out to us again if you encounter any further issues. Your feedback helps us make GemPages a better tool for businesses, and we're committed to ensuring your experience improves.
Thank you for choosing GemPages, and we look forward to serving you better in the future.
Warm regards,
GemPages Support Team
I had a "sold out" issue in my product page when i use gempages. Then support team quickly help me to resolve this issue. Great tool and Great team . Thank you