Reviews (4,685)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing Shopify stores, noting its ability to consolidate multiple functionalities into one platform. It features customizable templates, conversion-optimized widgets, and a user-friendly drag-and-drop interface that requires no coding. Key features like countdown timers and custom code additions are particularly valued. Merchants also commend the app for its smooth performance across devices and exceptional customer support, which includes responsiveness and technical assistance, contributing to minimized downtime and increased productivity.

December 16, 2018

Great app for customizing Product page and Any Landing Pages. Good Job! And for the Live Support it is easy to communicate and fast response.

Platinumkaraoke.com
Philippines
About 2 hours using the app
January 2, 2022

Love this app. I use it for every store I run. Has served me very well. Their new A/B testing feature along with their fully-customizable designs is a game changer for CRO.

JORZANO
Australia
About 2 hours using the app
September 23, 2019

Constant lag throughout, spent 3 hours trying to create a single landing page. Saving feature won't always work either, lost half of my work and had to restart again. The biggest issue is the LAG! I have the newest windows computer with a core i7 chip, this is ridiculous. Constantly waiting just to type a single message, very disappointed and support cared too much about their lunch rather than helping.

pansly
United States
2 days using the app
GEMCOMMERCE CO., LTD replied September 24, 2019

We are really sorry to hear that, your issue was affected by a 3rd parties app, after Investigating, we have been released an update for it. You are among very small group of users who have been experiencing this problem. I really hope if you could take some time to check it out. All working fine now! :)

Edited October 21, 2020

I had the app active for 2 days. As i was on another project at the same time i realized i rushed too much to activate it and reached out the Gempages support to ask if i can stop it and keep the rest of the trial.
I received positive answer that i won't loose the rest and i can come back to the app whenever i'm ready. I deactivated the app after this email on the 2nd day of using it.
A week later i received an email stating my trial has expired, when i actually had not used it and for already 4 days i keep writing to their support but nobody cares to reply back!!!
Updating my review, as i was contacted by the support and given a good proposition/solution.
Will be able to evaluate the service itself, once i start using it.

For Dog Lovers
United Kingdom
1 day using the app
Edited February 11, 2020

Great Customer Support & tech staff. Help me within 2 hours***** After i write to the Support team.

Thanks a lot

YaMommy™ my Mommy is the best
Germany
About 1 hour using the app
Edited March 26, 2019

Updated Review...
I left this 1-star review because they left the app on my store and caused major problems for me, I then got hassled for about 4 hours this evening through messenger and phone calls...
This included the owners of Gempages slagging off other apps and saying how superior theirs was and everyone else was garbage...
Then they started to insult me personally... calling me an idiot and not a businessman because I refused to play their game...
So this leads me to think how many other 1 star reviews did this shower get before they pressured and harassed reviewers to change their reviews...
They are not nice people... Especially Chris Koh Very Rude Guy...
So to make this perfectly Clear... One Star Review for Your Lousy Customer Service and your Ineptitude in doing what you are contracted to do.
2 days ago I contacted Shopify to remove this garbage and it's still there causing problems, every time I build a page out, the product gets hijacked by Gem, I rectify it, then publish, think everything is ok =, check my site and half my pages are missing. Gem has Hijacked them again... God, I wish I could give ZERO stars...

Ourk9
United States
1 day using the app
March 17, 2021

I used this page to create and customize the product pages and homepage for my store, as the default ones are too simple. It works well and always offers support great. Thanks Gempages.

Tineco EU
Hong Kong SAR
About 1 hour using the app
January 28, 2022

It's an awesome apps, I was using shogun page before. And this is MUCH MORE POWERFUL and MORE FLEXIBLE and MORE EASY , and you can't believe that IT IS AT A LOWER PRICE. It's just too good to be true, but it happens.

NIU Euro Shop
Hong Kong SAR
39 minutes using the app
September 24, 2019

Most of the time, it's hard to get help being in the States. However, if you're up late enough and can catch the team (different time zones), then they're really incredible with support. REALLY incredible. Ann + Janie have been awesome!

resellers-wink-wink-com
United States
About 7 hours using the app
March 29, 2017

Amazing application – kind of. The freedom this application gives you in leaps and bounds ahead of Shopify's own page editor especially when you compound it with the features of your already existing theme. HOWEVER, I was never able to reedit any of my custom pages after creating and editing them the first time. They would never load and both Safari and Chrome would practically crash when the application would try to open a page that I had previously edited with GemPage. AKA, unless you plan to make a page and never update it, be prepared to completely trash your page and remake it with any updates.

Exist Collective
Canada
About 3 hours using the app